Certified KPI Professional Training Course in Istanbul

The Certified KPI Professional Course in Istanbul was part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, General Manager of the TKI Institute EMEA Region, this course was held in Istanbul, Turkey, between 23rd  and 25th of March 2015.384

The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

  • Introduction to the world of KPIs;
  • The pillars of KPI architecture;
  • KPI selection.

The second day sessions covered the following discussion topics:

  • KPI documentation;
  • Data visualization – Designing KPI Dashboards and Scorecards;
  • KPI data gathering and reporting.

In the third day of the course the next themes were approached:

  • KPI management enablers: software, hardware, communication and culture;
  • Generating value from using KPIs;
  • Measuring and learning with KPIs.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Lebanon, having different backgrounds and areas of expertise in their working fields like construction and engineering.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • How to set up the KPIs on different departments within the organization;
  • Selecting the relevant KPIs for different functions and how to document them;
  • How to measure KPIs;
  • How to start making decisions based on the KPIs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • What are the KPIs and how to apply them within the organizations’ structure;
  • How to gather data for measuring and document KPIs;
  • To learn about the difference between the behavioral and the technical KPIs;
  • Find out if the KPIs should be correlated with the rewarding strategy;
  • How to build a Balanced Scorecard (BSC) based on the performance management system.

In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

 

The KPI Institute April 3rd, 2015 Events