Certified KPI Professional Training Course in Singapore

The Certified KPI Professional Course in Singapore was part of a series of certification courses dedicated to rigorous usage of KPIs in practice, organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, CEO of The KPI Institute, this course was held in Singapore between the 15^th and the 17^th of April 2014.

The agenda for the Certified KPI Professional course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• The pillars of KPI architecture;
• KPI selection;

The second day sessions covered the following discussion topics:

• KPI documentation;
• Data visualization – Designing KPI Dashboards and Scorecards;
• KPI data gathering and reporting;

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Generating value from using KPIs;
• Measuring and learning with KPIs.

In order to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Brunei Darussalam, China, Indonesia, Oman, Philippines and Singapore, having different areas of expertise in their working fields, like consulting, energy, engineering, government administration, oil and gas, pharmaceuticals, retail and telecommunications.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Adapting from a previous KPI system to a new approach;
• Master data management and visualization;
• Gathering data, its availability, timeliness and accuracy;
• Measurement and establishing calculation formulas;
• Assuring the buy-in from staff and transparency from management level to employees.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Discuss about setting up KPIs and the alignment of KPIs with corporate goals;
• Approach the topic of KPI documentation, focusing on calculation formulas and target setting;
• Analyzing the process of data gathering and data custodian management;
• Discuss about integration of systems with software, tools and dashboards;
• Approach the subject of organizational culture and change and the related role of management;
• Understand the integration of KPIs with other systems, like the Balanced Scorecard.

In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]