Case study
Sector: Water and Electricity
Staff: 500+
Functional area: Interdepartmental
Industry: Utilities
Country: Aruba
City: Oranjestadt

Web Aruba is the leading publicly owned producer of water and energy for Aruba. For more than 70 years, it had been responsible for supplying more than 100,000 inhabitants and 700,000 tourists with sufficient drinking water to satisfy their demand.
During the last decade, Web Aruba has invested 250 million dollars in advanced technology that guarantees reliable access to quality water and electricity.

Needs

Raise awareness in regards to best practices in working with KPIs;
Generating value with KPIs and creating a performance oriented organizational culture;
Develop staff competencies in working with KPIs.

Solution

Create buy-in for key stakeholders in regards to the value added by KPIs;
Provide a comprehensive educational program to develop the internal capability in managing performance.

Sector: Finance
Staff: 6,500+
Functional area: Interdepartmental
Industry: Governmental
Country: Nigeria
City: Abuja

FIRS is the architect, guardian and promoter of Nigerian tax system stability and sustainability. The vision of the institution is to be the leading tax administration in Africa by the year 2020 and make taxation the pivot of national development. Within this context, they plan to deliver quality services to taxpayers by operating a transparent and efficient tax system that encourages voluntary compliance.

Needs

Strategic alignment for timely delivery of expected outcomes;
Competencies in working with KPIs and other performance management tools.

Solution

A comprehensive set of skills and competencies to assist public servants, staff members and executives in working with KPIs and making the right KPI selection;
A coherent strategic plan that sets out clearly stated goals and objectives, while it ensures that the internal processes of the organization are efficiently and effectively managed to deliver expected results.
A portfolio of well-defined initiatives to reflect on strategy execution and results improvement.

Sector: Communication and Multimedia Commission
Functional area: Interdepartmental
Industry: Government
Country: Malaysia
City: Selangor

Malaysian Communications and Multimedia Commission (MCMC) is the national regulatory body and has a key role is the regulation of the communications and multimedia industry. The primary functions of MCMC are to advise the Minister on matters related to national policy for communication and multimedia activities, to implement and enforce regulations, to supervise and monitor, as well as to promote best practices in communication and multimedia sector.

Needs

Develop a clear and easy to communicate strategy;
Provide a tool to facilitate strategy monitoring;
Increase competencies among key stakeholders in terms of performance management.

Solution

Develop competencies related to working with KPIs and strategy formulation, as well as enhancing team work skills and system thinking, through training course sessions and business simulations;
Use the insights from an environmental scan analysis and leverage collective intelligence through effective workshops, in order to consolidate the corporate strategy.

Division: Retail, Business
Staff: 42,000+
Functional area: Retail, Business and Wealth Management
Industry: Finance
Country: Australia
City: Melbourne

The National Australia Bank is FIRS is one of the four largest financial institutions in Australia in terms of market capitalization and customers. NAB is ranked 17 th largest bank in the world measured by market capitalization. It has over 12,400,000 customers and 42,000 people, operating more than 1,800 stores and Service Centers globally.

Needs

Implementation of the Balanced Scorecard;
Generation of value post implementation.

Solution

Activation of KPIs;
Configuration of Excel reporting solution;
Monthly reporting;
Performance Management Community of Practice

Division: Corporate Real Estate, Corporate Sourcing
Functional area: Corporate Real Estate, Corporate Sourcing
Industry: Finance
Country: Romania
City: Targu Mures

Opportunity Microcredit Romania is member of the Opportunity International Network. The Izvor Foundation, one of the very first microcredit institutions in Romania, was established in 1995. In spite of the constantly changing political, economic and legal background, the Izvor Foundation managed to reach its goal: it became a defining and important player on the microcredit market!

Needs

Implementation of the Balanced Scorecard;
Generation of value post implementation.

Solution

Activation of KPIs;
Configuration of Excel reporting solution and monthly reporting;
Staff training.

Sector: Financial Services
Staff: 200+
Functional area: Interdepartmental
Industry: Governmental
Country: UAE
City: Abu Dhabi

The Abu Dhabi Retirement Pensions and Benefits Fund (ADRPBF) is a prestigious entity of the Abu Dhabi Government. The organization is responsible for managing contributions, pensions and end-of- service benefits for UAE nationals working in or retired from the Government, Semi-government and private sectors in the Emirate of Abu Dhabi, and their beneficiaries.

Needs

Improve knowledge among key stakeholders on how to rigorously evaluate performance;
Bring an evaluation component to the employee performance management system.

Solution

Upskill key stakeholders on how to manage employee performance;
Provide internal communication tools.