Sector: Finance
Staff: 2,800+
Functional area: Interdepartmental
Country: Bangladesh
City: Dhaka

Established in 1995, Prime Bank is one of the leading banks in Bangladesh and it offers all kinds of Commercial Corporate and Personal Banking services covering all segments of society. Diversification of products and services include Corporate Banking, Retail Banking and Consumer Banking right from industry to agriculture, and real state to software.

Needs

Selecting KPIs at operational and individual levels, KPIs cascading and using the right tools and techniques;
Balancing KPIs for operational function;
Uniformity in approaching performance across organisation.

Solution 

Alignment between corporate, operational and individual level objectives and KPIs;
Performance management tools best practices: Strategy map, Scorecards, Dashboards, KPI documentation form, data gathering, Portfolio of initiatives.

Sector: University
Staff: 50+
Functional area: Interdepartmental
Country: Australia
City: Queensland

The Queensland College of Teachers is an Australian governmental institution founded in 2006.
Its role is to regulate, enhance and promote the teaching profession.
The responsibilities of the organization relate to:
– Promoting teaching as a highly valued and ethical profession;
– Supervising the members of the profession;
– Approving and monitoring pre-service teacher education programs.

Needs

Gain more clarity around what matters the most for the organization;
Create engagement among key stakeholders to monitor performance;
Improve the current performance management practices.

Solution

Deliver a workshop dedicated to clarifying value drivers and strategic goals, as well as identifying best practices to measure the achievement of objectives and report performance.

Sector: Hospital
Staff: 5,800+
Functional area: Interdepartmental
Country: Saudi Arabia
City: Riyadh

King Saud University Medical City (KSUMC) is not only a healthcare center providing a vast range of medical services, but also the first and largest medical school in Saudi Arabia. KSUMC is international recognized center for training in medicine and surgery. Through graduating more than 5000 medical students so far, many of which are national health care leaders, it has been an icon in medical education, research, and advanced health care in Saudi Arabia.

Needs

Limited knowledge and skills in working with KPIs and lack of visibility and understanding around current strategy;
Defining clear and measurable objectives and selecting relevant KPIs.

Solution

Project communication plan – internal and external communication on the implementation of a KPI based performance management system was supported in order to raise awareness on the importance of using KPIs and successfully engage key stakeholders in the process;
Performance Management Audit – an extensive analysis of the performance
management system was undertaken to evaluate its maturity level and offer
improvement recommendations.

School category: K-12
Staff: 500+
Functional area: Interdepartmental
Industry: Education
Country: Lebanon
City: Beirut

SABIS provides K-12 education services on 4 continents, 15 countries and reaching around 65,000 students. The organization is headquartered by 3 corporations locates in United States of America, Lebanon and United Arab Emirates.

Needs

Gain more clarity around best practices in developing a performance management system;
Develop competencies in managing performance of staff members;
Restructure the current performance management system to support strategy formulation, decision making and efficient management of everyday operations.

Solution

Guidance and assistance in implementing an integrated performance management architecture at corporate, regional, school and individual level.

Sector: Building materials
Staff: 200+
Functional area: Interdepartmental
Country: Saudi Arabia
City: Dammam

The Eastern Aluminum Extrusion Factory (TECALUM Arabia) is a technologically empowered, cutting edge organization with focus on local manufacturing and high quality Aluminum extruded products. Established in 2012, TECALUM Arabia is continuously working towards leading the extrusion market in Saudi Arabia. The Eastern Aluminum Extrusion Factory values technology and quality assurance, while working in favor of creative extrusion and automation to gain the appreciation of its clients and peers. Their products are used in diverse segments ranging from construction to consumer durables, transport to textiles, and irrigation to electrification.

Needs

Balanced Scorecard System Architecture refinement

Solution

Certified KPI Professional;
KPI Selection and Cascading for Organizational Level (inside ten departments)

Sector: Real Estate
Staff: 50+
Functional area: Interdepartmental
Country: Ghana
City: Tema

Tema Development Corporation (TDC) is a flagship real estate development company in Ghana whose philosophy is based on innovation, execution excellence, and timely delivery. With close to sixty years of experience, TDC continues to set milestones in the real estate sector through its technical expertise, experience and organizational capacity which position it at the forefront in the development of townships, housing schemes, project management and advisory services.

Needs

Gain more clarity around best practices in developing a performance management system;

Solution

Educational programs to improve the knowledge and skills of key personnel like: KPI Essentials, KPI Masterclass and Certified KPI Professional and Practitioner.

Sector: Oil and Gas
Functional area: Interdepartmental
Country: Oman
City: Muscat

Occidental Petroleum Corporation (NYSE: OXY) is an international oil and gas exploration and production company with operations in the United States, Middle East region and Latin America. Occidental’s success is built on technical expertise, business acumen, strong partnerships and proven ability to deliver lasting results.

Needs

Generate buy-in for measuring performance;
Upskill staff on the use of KPIs;
Guidance to improve the current performance management system.

Solution

Educational programs to improve the knowledge and skills of key personnel in working with KPIs customized to address the client’s challenges;
Guidance on how to raise awareness about the importance of a performance management system and gain buy-in from employees;

Sector: Mobile technology
Staff: 1,000+
Functional area: Interdepartmental
Country: Saudi Arabia
City: Riyadh

CamGSM, commercially known as Cellcard, is Cambodia’s leading and fully-integrated info-communications company, offering a full range of information, communications and entertainment services for both consumer and corporate markets.
Launched in 1998, Cellcard has become Cambodia’s standard for quality, value and service. It provides customers with a wide range of service innovations for mobile telephony and commits itself to discovering new ways to support and enhance the way its customers communicate.

Needs

KPI examples from practice, implementation success stories, KPI review and recalibration, KPI data gathering sources;
Target setting techniques, KPI results communication and analysis and linking targets to rewards.

Solution

Training course focused on key aspects in working with KPIs and offer practical experience in performance architecture configuration.

Sector: Water and Sewage
Staff: 150+
Functional area: Interdepartmental
Country: Thailand
City: Bangkok

Founded in 1992, the Eastern Water Resources Development and Management PLC was responsible for the development and management of main water pipelines systems in the Eastern Seaboard. The company factories, industrial estates and waterworks via four main raw water pipeline systems. The company has grown along with the community making it their mission to expand the investment and development of water and related businesses for continuous and sustainable growth.

Needs

Clarifying terminology and integration between organizational, operational and individual level;
Employee upskill in working with KPIs.

Solution

Training course focused on key aspects in working with KPIs and offer practical experience in performance architecture configuration.