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Each year, The KPI Institute carries out a survey dedicated to professionals from all over the world in order to reveal employee performance management trends, both in private and public organizations.

We invite you to join our global quest and fill out the survey until 23rd of June!

To express our gratitude for the time you took to lend us your opinion, we offer you a $138 package of valuable resources.
Only 3 days left! Fill in the survey HERE
One of 2017 top strategy events you cannot miss!

The “Strategy and Performance Excellence Conference” a three-day event taking place in the luxurious Dubai between 7th- 9th of November, is designed to bring you closer to your business objectives, by directing your steps towards an aligned, integrated and efficient take on performance excellence.

Save the date! Connect with over 100 participants and 20 speakers and panelists at more than 25 insightful sessions and workshops.
Find out more!
Continuing our commitment to bringing prime educational materials for improved performance, we are pleased to announce that more free resources were uploaded to the GPA Unit online platform, where you can download a set of audit outputs from one of our recently completed assessments.

Check out the new samples:
As the webinar series on "How to conduct Performance Audits" has ended, we would like to express our appreciation for the large number of attendees and the feedback received. 

This six free webinars were provided as part of the webinar series dedicated to performance excellence, to enable the assessment of organizations on the best use of tools and resources in the journey to achieve desired goals.
Download free resources and watch the webinars!
The KPI Institute has launched the 1st publication from The Utilities Performance Benchmarking Report Series 2017!

Key Performance Indicators for Water Utilities Report is a collection of 178 popular KPIs used by organizations in the water industry, clustered under 5 main areas:
  • Customers;
  • Operations;
  • Environmental Impact;
  • Corporate Governance;
  • Human Capital.
Receive the Report Preview! 
Performance Measurement 
Standardizing KPIs – A Success Formula in Secondary Benchmarking Studies
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June’s smartKPI: $ Telecom subscriber acquisition cost
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Tools Expo
How the Balanced Scorecard can be used in a start-up company
Read more

Practitioner Interview

Hosni Mahjoub, Group Head of Strategy and Performance at Batelco Group
Read more
Bestseller Functional Area
Top 25 Call Center KPIs 
Bestseller by Industry
Top 25 Business Consulting KPIs
Research reports proving the most popular 25 KPIs applied in various functional areas.
Click here to see more!
Research reports containing the most popular 25 KPIs used in different industries.
For more click here!
Upcoming Training Courses
Scheduled certification courses dedicated to rigorous understanding and practice.
Completed Training Courses
Premier global certification programs delivered recently.
Certified KPI Professional and Practitioner, Dubai
7 - 11 May 2017
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Certified KPI Professional and Practitioner, Riyadh
14 - 18 May 2017
Certified Performance Management Professional, Kuala Lumpur
15 - 17 May 2017
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Certified KPI Professional, Athens

29 - 31 May 2017
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In-house Projects
Recent in-house training courses and workshops provided around the world.
Certified KPI Professional in Cancun

2 - 4 May 2017
Certified Balanced Scorecard Management System in Muscat
23 - 25 May 2017
Read more
Should you be interested in scheduling an in-house training course, email us at and you will receive a customized offer.
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