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ONLINE

CERTIFIED PERFORMANCE MANAGEMENT PROFESSIONAL

- 1,250 USD -

ONLINE

CERTIFIED PERFORMANCE MANAGEMENT PROFESSIONAL

This online course provides a strong foundation towards managing performance in different scenarios, by presenting tools, processes and techniques meant at closing the performance gap.

This training course presents 6 pillars that need to be applied to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

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KEY FEATURES

Modules: 9

Learning process estimated duration: 40 hours

Pre-course stage: 2.5 Hours

Course course stage: 26 hours, consisting of:

Video presentation: 5 hours
Practical assignments and exam preparation: 20 hours
Evaluation: 1 hour

After-course stage: 11.5 hours

Language: English

Instruction method: self-paced

Availability: anytime

GET CERTIFIED WITH US

The Certified Performance Management Professional Certification is a unique accreditation that endorses you both for your knowledge and skills in managing performance across a variety of scenarios.

This certification is the result of a complex, experiential learning program that has 3 sections: pre-course activities, core-course exercises and post-course assignments.

Acquire the insights that will make you the lead performance management resource in your organization!

Bonus: Premium subscription on smartKPIs.com - Available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted and one research report from the Top 25 KPIs series.

BENEFITS

Experience the real business applicability of theoretical concepts, by applying 6 performance management pillars in 12 different scenarios;

Manage poor performance in a measurable and effective manner through corrective actions and initiative management;

Improve the organizational decision making process by experiencing a variety of business scenarios.

TARGET AUDIENCE

Individuals interested in performance management

Entrepreneurs, analysts and professionals from different fields, interested in performance management, will acquire the knowledge needed to better understand performance management. The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance management skills.

Top/middle management people

Individuals from top/middle management and their respective organizations, regardless of their field of expertise, will be glad to discover that the "Certified Performance Management Professional" course provides the pillars, tools and resources required for the effective implementation of a Performance Management System within their organizations. By sharing good practices in the field, the participants and the trainer can come up with solutions to the challenges that appear within organizations.

Performance measurement experts

Professionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now can check whether the business activity lives up to the standards, and thus, to identify improvement opportunities.

WHAT OUR CLIENTS SAY

FACILITATOR

Andreea Vecerdea
Head of Strategy and Performance
The KPI Institute

Andreea holds valuable experience in performance management, as she was in charge of implementing and reviewing a number of Performance Management architectures for international clients from industries as varied as petrochemicals, public sector, health and professional services.

As an accredited trainer, Andreea facilitated several courses in the performance management field, as "Certified Key Performance Indicators Professional", "Certified Performance Management Professional" and "Certified Employee Performance Management Professional". Also, she participated at several international Conferences, where Andreea facilitated workshops dedicated to performance management.

Her research activity in the performance management field materialized in the documentation of over 500 KPIs from 16 functional areas and 25 industries and the development of publications:" The KPI Compendium", "The KPI Dictionary" Volume 1 and Volume 2," Top 25 KPIs in 2011-2012" Report Series and the study "Performance Management in Romania 2012".

Her professional development is completed by the participation at a series of conferences in the Performance Management field, Balanced Scorecard and Key Performance Indicators, as well as the completion of the Master Trainer Program facilitated by The Association for Talent Development.

AGENDA

Module 1

Introduction to the Performance Management Framework

The Performance Management terminology;
The Performance Management System governance;
The Performance Management System architecture;
The Performance Management processes.

Module 2

Performance improvement scenarios

Levels: organizational, divisional, departmental and employee performance;
Capabilities: project, process, quality and customer service performance;
Stakeholders: supplier, Joint Ventures, Board and personal performance.

Module 3

Data analysis

Data quality dimensions
Levels of data analysis;
Business analysis techniques.

Module 4

Data reporting

Report compilation process and rules;
Performance reports in practice;
Performance report communication channels.

Module 5

Decision making

Data based decisions;
Decision making scenarios;
Performance review meetings;
Commonly used techniques in decision making
Effective follow up of performance review meetings.

Module 6

Initiative management

Tools for initiative management;
Initiatives documentation form;
Monitoring the initiatives implemented.

Module 7

Learning and improvement

Performance Management lifecycle and strategy review;
Capability Maturity Models;

Module 8

Building a performance culture

Change management;
Communication;
Comprehensive Performance Management System;
Dedicated capability;
Compensation
Gamification.

Module 9

Use 6 Performance Improvement pillars in 12 scenarios

This module is entirely dedicated to practice the performance improvement pillars across the 12 scenarios:

Levels: organizational, divisional, departmental and employee performance;
Capabilities: project, process, quality and customer service performance;
Stakeholders: supplier, Joint Ventures, Board and personal performance.

LEARNING EXPERIENCE

Pre course

This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:

Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge;

Webinar - watch the webinar "How to overcome 3 key challenges in measuring performance", to get familiar to Performance Measurement, as this is the starting point of the Performance Improvement training course;

Pre-requisite reading - check several materials in advance, in order to get an overview on the discipline and to gain a more holistic view upon the subject;

Core course

The 9 modules represent a mix of videos and assignments that need to be realized either by matching, filling the blanks, or completing and submitting some templates. The slides corresponding to each video are available in PDF format. Also, each module ends with a quiz, meant at assessing the knowledge gained so far. The course ends by taking the online Certification Exam. It contains 75 questions and the necessary score to pass is minimum 50.

After course

The learning process is not finalized when the core-course ends. Participants are required to take the following steps:

Action plan - create a plan for the actions and initiatives you intend to implement after the training course

In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;

Additional reading - go through a series of resources to discover case studies of companies that managed to improve their performance;

Learning journal - reflect upon your 3 stages learning experience and complete a journal.

Evaluation

The certification process is finalized only when you complete all the 3 stages of the learning experience. You will receive the Certified Performance Management Professional diploma after you have successfully completed all the 3 stages of the learning experience. This certifies the skills and knowledge related to performance management field.

FAQ

What is the difference between the face-to-face course and the online course?

The course structure is the same, regardless of the delivery method. However, the autonomy given by the self-paced instruction is balanced by the lack of live interaction with the facilitator and other participants while attending.

What are the prerequisites for taking a course?

There are no prerequisites required.

Who should I contact if I have questions throughout the course?

You can communicate with your instructor through the eLearning forum or by email. You are highly encouraged to use these ways of communications.

How do I register for an online course?

You can register for an online course the same way you would register for any training course organized by The KPI Institute.
If you enroll through The KPI Institute Marketplace, after paying the course fee, you will receive a confirmation email containing the instructions and the credentials to access your online course.
If you enroll by fax or telephone, you will also receive your confirmation and instructions by email.

Where and how can I access the e-learning content? Are there any limitations?

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email from our side will guide you through the process.

How can I download course materials?

Downloadable course materials are available on our eLearning Platform. These include course slides, assignment templates and supplemental documents that will help you brush up or dive deeper on concepts within that course. However, video presentations are not available for download.

What kind of computer equipment do I need in order to take an online course?

Operating Systems: Windows 7 and newer, Mac OSX 10.6 and newer, Linux - chromeOS.

Browsers: You must update to the newest version of whatever browser you are using. We recommend using Chrome, Firefox or Safari, beta versions of browsers are not supported and Internet Explorer is problematic. Please make sure that your web browser has JavaScript and cookies enabled.

Who do I contact for technical support?

If you are experiencing technical difficulties, contact our Customer Service team: office@kpiinstitute.org or +61 3 9028 2223