KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

• Differentiate between objectives, KPIs and initiatives;
• Understand KPI selection in different contexts;
• Apply best practice techniques to KPI selection;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data gathering process.

• Improve the performance of your company by practicing a sound framework for KPI measurement;
• Obtain better business results by selecting the right KPIs to monitor for your company;
• Generate value from using KPIs by optimizing the data collection process.

Amany Fakhry
Management Consultant
The KPI Institute

Amany Fakhry is a Management Consultant at the KPI Institute being a highly-qualified Training and Development Leader with more than fifteen years of hands on implementation experience in Human Resources in different industries. She has an extensive background in working at all organizational levels in creating, promoting and delivering training solutions designed to support the organization's business plan.

Amany is passionate about creating an interactive and enjoyable business environment that supports learning and she is currently the Organization Development Manager for more than 7K employees, in one of the most prestigious banks in Egypt.

Amany has diversified the HR options for companies in the business arena by developing an innovative HR system covering the following: HR Restructure, Workforce planning, Competency Based Interview, HR strategy, Job descriptions, Performance management system based on MBO and BSC, KPIs, Competency model, Training Needs Assessments, Training and development plan, Succession planning programs, HR audit functions, Recruitment plan.

Prior to this role, Amany served several organizations in different industries, designing and implementing HR systems.

Amany is also a certified professional trainer from the American University in Egypt. Amany has accumulated hundreds of training hours in different international organizations and in house trainings. She conducted training programs in various HR fields, such as Performance Management, Strategic HR management, HR Audit, Talent Management, how to design Competency Models and Return on Training Investment.

Furthermore, she has obtained certifications from different worldwide organizations, as she holds: Business Administration Diploma from Cambridge University, England; HR Management Diploma from the American University in Egypt; Professional Certified Trainer from the American University in Egypt; Certified KPI Professional and Practitioner from The KPI Institute, Melbourne; Certified OD Analyst, Certified Performance and Competency Developer, Certified Assessment Center Analyst and Certified Compensation and Benefits Manager from the Carlton Advanced Management Institute (CAMI), USA -Middle Earth HR - the World's 7th Largest Training Company.

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