In order to better address the increasing financial, competitive and compliance pressures, leading Healthcare organizations have been developing and implementing Performance Management Systems based on KPIs, with the aim of becoming more efficient in managing resources, delivering patient-centered quality services in compliance with safety and quality standards and enabling objective decision making. During this training course participants will explore best practices aimed at developing and managing healthcare KPIs, clustered under three mains domains: Structural, Process and Outcomes KPIs. As a learning experience, the participants will be involved in the development of a PMS aimed at achieving Quality Improvement in the process of delivering care.
- Properly manage Healthcare Performance Improvement;
- Explore how to approach continuous improvement in the healthcare sector;
- Utilize KPIs to improve business performance;
- Apply the PDSA improvement methodology;
- Identify and develop healthcare performance improvement initiatives;
- Understand how patient experience is a needed step towards patient-centered delivery.
- Experience the real business applicability of theoretical concepts related to KPIs;
- Improve the performance of your healthcare facility by developing a sound framework for KPI measurement;
- Deliver high quality healthcare services by selecting and measuring the right KPIs for your facility.
Dr. Samer Ellahham
MD,CPHQ,CMQ, EFQM,FACC,FAHA
Dr. Ellahham is a recognized leader in quality, safety, patient experience, risk management and the use of robust performance improvement in improving healthcare delivery.
He has led the development of a quality and safety program that has been highly successful and visible and has been recognized internationally by a number of awards. He serves on several US and International committees and advisory bodies. He is the Regional Network Chair, Middle East, Patient Safety Movement.
Dr. Ellahham is Certified Professional in Healthcare Quality (CPHQ) by The National Association for Healthcare Quality (NAHQ). He is certified in Medical Quality (CMQ) by The American Board of Medical Quality (ABMQ). He is the recipient of the Quality Leadership Award from the World Quality Congress and Awards and the Business Leadership Excellence Award from World Leadership Congress in 2015. He is one the nominees for Safe Care Magazine Person of the Year in the United States. He is recognized worldwide for Excellence in infection prevention and control.
Dr. Ellahham is Middle East Representative of the JCI Standards Subcommittee and Member on the Ex-Member on the Editorial Advisory Board of the Joint Commission Journal on Quality and Patient Safety. He is the editor of key medical journals.
Dr. Ellahham is Lean Six Sigma Master Black Belted. He is one of the most published in this area in the Middle East. He is Lead Trainer in TeamSTEPPS.
"I truly benefited a lot from this course. How to choose your organization’s KPIs, how to gather information and disseminate them, how to present data in an attractive and yet useful way. I found some of the topics effective and helpful. I highly recommend this course to individuals who want to monitor, track, and improve the processes in their organizations."
Fayeza Nasir
ACTING DEPUTY CEO, Corniche Hospital
"As a part of the team developing a KPI Performance Management System in our Medical City, we implemented a maturity model to know where we are standing and what are our gaps, as well as to help us understand what we need to implement in the future, when we will embark on new projects. After we implement this current plan of action, we shall reuse this tool to see how much progress we have achieved."
Dr. Khalid Alswat
Vice Dean for Quality & Development Affairs, King Saud University Medical City
"I enjoyed the experience. The training was very educational and helpful."
Jan Rachelle Tan Maasin
Quality Coordinator, Mediclinic
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