TKI Update Newsletter
As we move past the winter period and feel the slightly cool, yet warm embrace of spring, we also look forward to new opportunities to better ourselves as individuals, to improve our organizations and to deliver even better products and services to our customers. It's a spring revival all around! 
This is why, in our mission to bring the concepts of performance management, measurement and KPIs to as many individuals and organizations across the globe, we’d like to announce that we’ll be holding our first ever edition of the Certified KPI Professional open course in two new exciting locations!

Also, we are HRDF registered now (which means that our Malaysian clients can deduct up to 100% of their training costs). The good news doesn't stop here: we've also included a free performance management resource for you, an invitation to an upcoming webinar and much more. Make sure to scroll down and don't miss these opportunities! 
Free Webinar - There is no better time to discuss the changes in perspective of KPIs and Performance Management Systems than the present. Especially nowadays, when the macroeconomic contexts in which organizations operate in are changing at a faster rate than ever. 

In our next webinar, will discuss how to better adapt your company to the ever-changing business environment.  Free participation, but registration is needed. Join here! 
We are excited to welcome to the international TKI Professional Community two new locations for our certified training courses: Mexico and Ghana! Living nearby? 
The first edition of the C-KPI Professional open course in Monterrey, Mexico is organized in partnership with IDESAA, Escuela de Negocios and will take place between the 7th - 9th of May 2018.

Join us and learn how to overcome all KPIs challenges! Learn more here
The KPI Institute is also coming to Accra, Ghana this Spring! First edition of the C-KPI Professional Training Course will take place between the 2nd - 4th of May 2018 and it's implemented in collaboration with our partners, Mikensy Consulting Limited

Get details here
Interested in becoming our partners and delivering TKI courses in your own country? Contact us at and you'll receive all the support needed. More about our partnerships program here.

FREE RESOURCE - A valuable resource for harvesting Key Performance Indicators, the Top 10 KPIs Report – 2016 Extended Edition is aimed at sharing the KPI Institute’s collection of the most popular KPIs in all functional areas and industries, as available on, the world's largest collection of documented KPIs.

What's included in the report: 

  • A collection of the most popular 10 KPIs of 2009-2015;
  • Purposeful recommendations for  each KPI according to best practices in the field;
  • Valuable advice on how to address performance management and measurement challenges. 
Get your copy here

Good News for our Malaysian clients: our educational programs are now HRDF Claimable! Did you know you can recover up to 100% of your training costs? 

The Human Resources Development Fund (HRDF) started the upskilling of the Malaysian workforce by allowing employers to receive financial assistance up to 100%. The fund covers the training cost, at both regional and international level.
Find the course that fits your needs and ask us how to deduct your costs. Write to us here and don't miss this amazing certification opportunity in your country! 
Certified Online Courses
Did you ever consider getting certified from the comfort of your own home? Acquire knowledge at your own pace, validate your expertise and learn how to face the most challenging aspects of working with KPIs.

The Online Certified KPI Professional course is available in a self-paced, e-learning format. The course embeds complex research in the field of key performance indicators and relies on best practices identified in the business environment. You will acquire the tools, skills and necessary knowledge to differentiate yourself from other professionals through a rigorous and structured approach to measuring performance. Find out all the benefits, course agenda and how you can register! 
Get details
TKI Skills Academy
Internal control is an important element in the control and prevention of fraud and corruptions. Controllers, managers and internal auditors should understand the principles, techniques and internal control processes to conduct the investigation related to financial fraud within their organizations.

Come on board and join us on 10th & 11th May in Kuala Lumpur, Malaysia  for the Certificate in Internal Fraud Control training course! Reveal all secrets behind prevention and detection of fraud.
Book your seat
The TKI Skills Academy portfolio includes 80+ worldwide renowned trainers in 20 different domains. Head over to our Training Domains page and check out which course is best suited for your organization's needs! 

If you would like to customize the learning experience or organize an in-house session, don't hesitate to contact us at 
Global Performance Audit Unit
We are launching a new strategic planning study research: find out where your organization has to improve and get free access to a $350 TKI Publication! 

Fill in the strategic planning self-assessment survey and get started. It takes less than 5 minutes to rate 24 statements and get valuable information about the perceived maturity level and optimization tips on 6 key dimensions: Envisioning, Formulation, Focus, Articulation, Review, Governance & Communication.

Bonus: To show our appreciation for your time and opinion, after completing the self-assessment, you will also receive free access to the State of Performance Improvement and KPI Practice Report 2016 worth $350. 
Start here
Performance Measurement 
Rating the Rater: The annual game of Show and Tell
Read more

Editorial of the month
Reducing cart abandonment rate – increasing revenue 
Read more
Tools Expo
Why your Web Hosting Plan is Hurting your Website’s KPIs
Read more

Interview of the month
Academic Interview: Carmine Bianchi, University of Palermo
Read more
More articles are available in Performance Magazine, our online publication. 
Bestseller Functional Area
The Information Technology KPI Dictionary 
Bestseller by Industry
The Key Performance Indicators for Electricity Utilities Report
The Information Technology KPI Dictionary provides valuable information on over 470 KPIs not only by defining them, but also by presenting the calculation formula for each of them. It is an innovative tool, essential for assessing and optimizing your performance in 7 main functions of the IT division within an organization. Read more
The Key Performance Indicators for Electricity Utilities report illustrates popular metrics used by organizations in the electricity industry and their performance results from 2011 to 2015. The report includes data from 70 companies located in 40 countries from Europe, America, Asia, Australia, and Africa. Read more
Upcoming Training Courses
Scheduled certification courses dedicated to rigorous understanding and practice.
Completed Training Courses delivered in February 
Recent in-house training courses and workshops provided around the world.
Certified BSC Management System Professional Training Course in Kuala Lumpur Read more
Certified KPI Professional Training Course in Santa Cruz
Read more
In-house Projects delivered in February 
Recent in-house training courses and workshops provided around the world.
KPI Essentials Training Course in Jeddah
Read more
Certified KPI Professional Training Course in Cairo Read more
If you're interested in scheduling an in-house training course, email us at and you will receive a customized offer! 
We hope you find our newsletter relevant for your professional growth and career!

What else would you like to find in our monthly news round-up? We'd be more than happy to hear from you! Send us your opinion at

Till next month! 
The TKI Team
The KPI Institute   TKI Skills Academy    GPA Unit    PERFORMANCE Magazine 
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