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May 5, 2015            
Featured Resources

Free webinar - The KPI Management Framework: from KPI selection to performance improvement
Developing an integrated approach upon working with KPIs is essential in order to fully benefit from the advantages that a KPI Management Framework can bring to your organization, in terms of performance improvement. In this webinar, Adrian Brudan, General Manager The KPI Institute - EMEA will present the KPI Management Framework and its composing structure.

Key learning points:
  • Identify the main advantages for implementing a Performance Management System;
  • Analyze the 10 main pillars of the KPI Management Framework;
  • Structure the KPI Management Framework implementation process.
Main topics covered:
  • Key benefits of Performance Management Systems and working with KPIs;
  • Overview of the KPI Management Framework's 10 main pillars;
  • The KPI Management Framework project implementation structure.

Register Now!
The KPI Dictionaries are now available!
The KPI Institute announces the launch of the KPI Dictionaries, a reference collection that compiles for the first time a comprehensive list of KPI examples, definitions and calculation formulas grouped by industries and functional areas.
  • Research based - compiles 7 years of business research
  • Rigorously referenced - 30,000+ resources were studied
  • Expertise - 20+ researchers and subject matter experts were involved
  • Variety - KPIs examples from 25 different industries and 16 functional areas
The KPI Dictionary - Volume 1: Functional Areas covers examples of over 3,200 Key Performance Indicators, from16 different functional areas and 65 specific subcategories, in the most common departments in either public, private or non-profit organizations, such as: Finance, Sales, Human Resources, Marketing and IT.

The KPI Dictionary - Volume 2: Industries covers examples of over 4,800 Key Performance Indicators, from 25 different industries and 94 industry specific subcategories, being a highly valuable resource for professionals, practitioners, consultants, researchers, managers and academicians worldwide, covering a large number of industries such as Finance, Healthcare and Utilities.

Follow these links and get your copy today!
Volume 1: Functional Areas
Volume 2: Industries

Expo Update

Surveys Data Visualization
Customer Satisfaction
Performance Expo: Customer satisfaction survey - TNT Express
Read more
Balanced Scorecard in the healthcare industry - NYS Office of Mental Health
Read more
Employee Engagement
Performance Expo: Employee Engagement Survey - The Australian Aviation Industry
Read more
Strategy Map
Performance Expo: Strategy map for Procurement Department - University of Washington
Read more
Training Evaluation
Performance Expo: Training Evaluation Survey - Iowa ESL Regional Trainings
Read more
Performance Expo: Dashboard - Washington Transportation Improvement Board
Read more
Employee Satisfaction
Performance Expo: Employee Satisfaction Survey - Nuclear Regulatory Commission, USA
Read more
5 Productivity tips for incredibly busy people: Infographic
Read more

Explore the database here!


Bestseller Functional Area   Bestseller by Industry
New reports proving the most popular 25 KPIs applied in various functional areas.   New reports containing the most popular 25 KPIs used in different industries.
 Top 25 Marketing KPIs
  of 2011-2012
 For more click here
 Top 25 Application Development
 KPIs of 2011-2012
 For more click here


Upcoming Training Courses
Scheduled certification courses dedicated to rigorous KPI understanding and practice.

Dubai, United Arab Emirates Dubai, United Arab Emirates

Certified Supplier
Performance Professional
10 - 12 May 2015
Find out more
Certified Customer Service
Performance Professional
10 - 12 May 2015
Find out more

Istanbul, Turkey Istanbul, Turkey

Certified Data
Analysis Professional
11-13 May 2015
Find out more
Certified Supplier
Performance Professional
13-15 May 2015
Find out more

Istanbul, Turkey Jeddah, Saudi Arabia

Certified Customer Service
Performance Professional
13-15 May 2015
Find out more
Certified KPI Professional
and Practitioner
17-21 May 2015
Find out more

Completed Training Courses
Premier global certification programs delivered recently.
Doha, Qatar  
Certified KPI Professional
and Practitioner
26 - 30 April
Find out more

Should you be interested in scheduling an in-house training course, email us at and you will receive a customized offer.

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The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs.

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