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September 9, 2014            
Featured Resources

Free Webinar - Understanding KPIs
Working with KPIs is challenging due to the lack of standards in the terminology, definition and their use. The work done in this field by The KPI Institute brings clarity to such topics and is the subject of the first in a series of webinars on good practices in managing with KPIs.
Main topics covered: Key Learning Points:
  • The role of KPIs;
  • KPI definition;
  • Linking metrics to Key Performance Indicators, Key Risk Indicators and analytics;
  • KPI naming standards;
  • Generating value from KPIs.
  • Position KPIs in context as management tools;
  • Become familiar with KPI naming standards;
  • Learn from practical examples of how KPIs lead to insights and corrective actions.

Find out more details here!

Over the last month, The KPI Institute's research team has documented over 100 KPIs across industries like Corporate Services, Healthcare, Financial Institutions, Education and Training, as well as E-commerce. Premium is the most comprehensive and well documented selection of Key Performance Indicators (KPIs) examples in the world.

Explore the database here!

Expo Update

Surveys Data Visualization
Customer Satisfaction
Performance Expo: Customer Satisfaction Survey - IT Services Stanford University
Read more
Performance Expo: Balanced Scorecard at the Ontario Shores Center for Mental Health Sciences
Read more
Employee Engagement
Performance Expo: Employee Engagement Survey used at UPEI
Read more
Performance Expo: Dashboard - DONG energy
Read more
Employee Satisfaction
Performance Expo: Employee Satisfaction Survey used at Texas Tech University
Read more
Strategy Map
Performance Expo: Strategy Map at Administration & Business Affairs Sacramento
Read more
Training Evaluation
Performance Expo: Training Evaluation Form used by Outreach and Technical Assistance Network
Read more
Performance Expo: Siemens £160 million investment displayed in an Infographic
Read more


Newly Published Research Functional Area   Newly Published Research by Industry
New reports proving the most popular 25 KPIs applied in various functional areas.   New reports containing the most popular 25 KPIs used in different industries.
 Top 25 Sales KPIs
 of 2011-2012
  For more click here
 Top 25 Call Center KPIs
 of 2011-2012
  For more click here


Upcoming Training Courses Scheduled certification courses dedicated to rigorous KPI understanding and practice.

London, UK Abu Dhabi, UAE

KPI Professional and
Practitioner Certifications
8 - 10 October 2014
Find out more
KPI Professional and Practitioner
12 - 16 October 2014
Find out more

Sydney, Australia Mumbai, India

KPI Professional
5-7 November 2014
Find out more
KPI Professional
5-7 November 2014
Find out more

Find more training courses here!

Completed Training Courses
Premier global certification programs delivered recently.

Salalah, Oman
KPI Professional and Practitioner
4 - 8 August, 2014
Find out more
In-house Requests
Recent in-house training courses provided around the world.

Muscat, Oman
201-500 employees
Riyadh, Saudi Arabia
1001-5000 employees

Should you be interested in scheduling an in-house training course, email us at and you will receive a customized offer.

  Vision Statements Mission Statements Value Statements
  Arab Open University Cooperative Health Insurance Council ADDC
  KPIs iKPIs KPIs in Practice
  % Corporate data efficiency Editor Yarra Trams

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The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs.

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