Click to view this email in a browser   Forward to a friend     THE KPI INSTITUTE UPDATE Table of Contents News Research Publishing Education May 5, 2015             Featured Resources NEWS Free webinar - The KPI Management Framework: from KPI selection to performance improvement Developing an integrated approach upon working with KPIs is essential in order to fully benefit from the advantages that a KPI Management Framework can bring to your organization, in terms of performance improvement. In this webinar, Adrian Brudan, General Manager The KPI Institute - EMEA will present the KPI Management Framework and its composing structure. Key learning points: Identify the main advantages for implementing a Performance Management System; Analyze the 10 main pillars of the KPI Management Framework; Structure the KPI Management Framework implementation process. Main topics covered: Key benefits of Performance Management Systems and working with KPIs; Overview of the KPI Management Framework's 10 main pillars; The KPI Management Framework project implementation structure. Register Now! The KPI Dictionaries are now available! The KPI Institute announces the launch of the KPI Dictionaries, a reference collection that compiles for the first time a comprehensive list of KPI examples, definitions and calculation formulas grouped by industries and functional areas. Research based - compiles 7 years of business research Rigorously referenced - 30,000+ resources were studied Expertise - 20+ researchers and subject matter experts were involved Variety - KPIs examples from 25 different industries and 16 functional areas The KPI Dictionary - Volume 1: Functional Areas covers examples of over 3,200 Key Performance Indicators, from16 different functional areas and 65 specific subcategories, in the most common departments in either public, private or non-profit organizations, such as: Finance, Sales, Human Resources, Marketing and IT. The KPI Dictionary - Volume 2: Industries covers examples of over 4,800 Key Performance Indicators, from 25 different industries and 94 industry specific subcategories, being a highly valuable resource for professionals, practitioners, consultants, researchers, managers and academicians worldwide, covering a large number of industries such as Finance, Healthcare and Utilities. Follow these links and get your copy today! Volume 1: Functional Areas Volume 2: Industries RESEARCH Expo Update Surveys Data Visualization Customer Satisfaction Performance Expo: Customer satisfaction survey - TNT Express Read more Scorecards Balanced Scorecard in the healthcare industry - NYS Office of Mental Health Read more Employee Engagement Performance Expo: Employee Engagement Survey - The Australian Aviation Industry Read more Strategy Map Performance Expo: Strategy map for Procurement Department - University of Washington Read more Training Evaluation Performance Expo: Training Evaluation Survey - Iowa ESL Regional Trainings Read more Dashboards Performance Expo: Dashboard - Washington Transportation Improvement Board Read more Employee Satisfaction Performance Expo: Employee Satisfaction Survey - Nuclear Regulatory Commission, USA Read more Infographics 5 Productivity tips for incredibly busy people: Infographic Read more Explore the smartkpis.com database here! PUBLISHING Bestseller Functional Area   Bestseller by Industry New reports proving the most popular 25 KPIs applied in various functional areas.   New reports containing the most popular 25 KPIs used in different industries.  Top 25 Marketing KPIs   of 2011-2012    For more click here    Top 25 Application Development  KPIs of 2011-2012    For more click here EDUCATION Upcoming Training Courses Scheduled certification courses dedicated to rigorous KPI understanding and practice. Dubai, United Arab Emirates Dubai, United Arab Emirates Certified Supplier Performance Professional 10 - 12 May 2015 Find out more Certified Customer Service Performance Professional 10 - 12 May 2015 Find out more Istanbul, Turkey Istanbul, Turkey Certified Data Analysis Professional 11-13 May 2015 Find out more Certified Supplier Performance Professional 13-15 May 2015 Find out more Istanbul, Turkey Jeddah, Saudi Arabia Certified Customer Service Performance Professional 13-15 May 2015 Find out more Certified KPI Professional and Practitioner 17-21 May 2015 Find out more Completed Training Courses Premier global certification programs delivered recently. Doha, Qatar   Certified KPI Professional and Practitioner 26 - 30 April Find out more     Should you be interested in scheduling an in-house training course, email us at [email protected] and you will receive a customized offer. FEATURED RESOURCES   Vision Statements Mission Statements Value Statements   Building and Construction Authority (BCA) Enel Acciona   KPIs iKPIs KPIs in Practice   % New hire failure Management Consultant Auckland Airport You are receiving this email as a registered member of smartKPIs.com and The KPI Institute. smartKPIs.com is an online platform for performance management knowledge integration. It offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives. The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. If you no longer wish to receive this email you can unsubscribe from The KPI Institute UPDATE newsletter. To unsubscribe from all The KPI Institute newsletters, click here. 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