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    The members of our Utilities Performance Labs have more than 14 years of experience in the business performance field, assisting professionals from all over the world in attaining their established goals through strategy planning and implementation, performance measurement and improvement at all levels and a rigorous alignment between different entities, all based on the extensive and accurate research projects coordinated.


    Aurel Brudan

    Director of the Center for Government Performance

    Aurel Brudan is the Director of the Center for Government Performance, as well as founder and CEO of The KPI Institute, a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance.
    Under his coordination, The KPI Institute research team documented over 20,000 KPI examples from 15 functional areas and 24 industries, reviewed 1,000+ performance reports from 125 countries and referenced 20,000+ resources, the result being www.smartKPIs.kpiinstitute.org, the premier destination for quality performance management and measurement resources.
    Other research programs resulted in the development of two maturity models for performance management and measurement, as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management.
    As a consultant, Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard, operational dashboards and functional performance scorecards. Among his most important clients are Australia Post, the Australian Federal Administration, the Victorian State Government, Brisbane City Council, National Australia Bank, Qatar Supreme Council of Health and SABIS.
    As an educator, Aurel has accumulated hundreds of hours of experience in a variety of settings, from open and in-house training delivery to tutoring management for the University of Melbourne. Aurel is a member of the Academy of Management, the Australian New Zealand Academy of Management, the Australian Marketing Institute and Fellow of the Australian Institute of Management.
    Aurel has tertiary qualifications in both Economics and Marketing, complemented by postgraduate certificates in Advanced Learning and Leadership, as well as in Research Commercialization from the Melbourne Business School in Australia. Aurel is also in the final stages of his PhD. candidature, researching Integrated Performance Management Systems at the University of Melbourne.


    Adrian Brudan

    Senior Research Fellow

    Adrian Brudan is the General Manager of The KPI Institute EMEA Region. Adrian is an expert researcher, consultant and practitioner with 7 years of experience in the deployment and implementation of KPI Management Frameworks. He has been involved in designing and delivering the organization’s KPI educational programs, aimed at developing competencies in the area of Performance Management and Measurement. He specialized in organizational performance measurement and management audit, using internally researched and developed performance management capability maturity model frameworks.
    As an educator, Adrian has facilitated hundreds of training courses and advisory programs on performance management subject matters in multiple industry settings ranging from oil & gas, utilities and healthcare to military, finance and airline industry.
    As a consultant, he holds valuable experience both in Performance Management and Project Management. His expertise and knowledge range from the implementation and review of performance management architecture, to KPI Scorecards and Dashboards design.
    Part of The KPI Institute’s consultants team since its inception, he was involved in several international projects reviewing performance management architectures and delivering educational programs for clients in Europe, North America, Middle East, Southeast Asia and Australia.

    Cristina Tarata

    Senior Research Fellow

    Cristina Tarata is Head of the Research Department at The KPI Institute. Her research activity is reflected by the development of the smartkpis.com database, documenting over 1,000 KPIs from 16 functional areas and 25 industries, by the launch of over 90 reports ”Top 25 KPIs in 2011-2012” and The KPI Institute’s book series: The KPI Compendium and The KPI Dictionaries.
    As a consultant, Cristina was involved in several international projects for implementing a performance management system based on Balanced Scorecard, both at strategic, operational and individual level. Furthermore, she revised the performance management architecture of companies from different industries, including financial institutions, petrochemicals, public sector, health and professional services.
    As a Master Trainer, Cristina facilitated the following training courses: Certified KPI Professional Training Course, KPIs for Call Centers, KPIs, Scorecards and Dashboards for Human Resources, Performance Criteria, Evaluating and Improving Employee Performance, Implementing Programs to Increase Employee Engagement and Business Simulation „Friday Night at the ER”.
    Over the last few years, she was a speaker for numerous international performance related conferences and events, such as: HR Directors Summit 2016 (Birmingham, UK), e Supply Chain Analytics Conference 2015, The 15thHR Shared Services Summit 2014 (Chicago, United States of America).


    Utilities Benchmarking Specialist

    Alina Miertoiu is a Business Research Analyst at The KPI Institute, a research institute specialized in business performance, considered today the global authority on Key Performance Indicators research and education. She is a Certified Benchmarking Professional and KPI Professional and is the Director of the Center for Performance Benchmarking. Her research activity in the Performance Management field has resulted in the documentation of +500 Key Performance Indicators examples.
    Alina’s endeavors in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine, The KPI Institute’s online magazine dedicated to strategy and performance.
    As a research analyst, one of Alina’s significant research programs focused on developing a benchmarking study in the utilities sector for three major utilities: Water, Gas and Electricity Generation, which comprises worldwide data.
    As an educator, Alina delivered in 2017 the Certified Benchmarking Professional course both as in-house in Romania and as an open course in Dubai. Moreover, she developed, implemented and manages the tutoring program of The College of Political, Administrative and Communication Sciences from Cluj-Napoca.
    Alina’s academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in Public and NGO Management, completed by an international certification in Social Entrepreneurship issued by Erasmus+.


    Utilities Benchmarking Specialist

    Andrea Minelli is a Business Research Analyst at The KPI Institute. He is a Certified Benchmarking Professional and Certified KPI Professional. His research activity in the Performance Management field resulted in the documentation of + 500 Key Performance Indicators examples.
    Andrea’s undertaking in the field of Performance Management and Improvement also consists of writing research based articles. As a business analyst, Andrea has participated in the development of “The Utilities Benchmarking Report Series” covering three major utilities: Water, Gas and Electricity. Further, he is supporting the development of “TOP 25 KPIs in the Utility Sectors Series” reports.
    Andrea’s academic qualifications are in the field of Economics and he has a Bachelor Degree in Business Management from LUISS Guido Carli University in Italy, and a Master degree in Statistics and Management from Old Dominion University in the USA.