The KPI Institute is a leading research institute specialized in business performance, operating research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance.
The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples
The KPI Institute provides the following framework to any organization striving to achieve an optimum level of capability development. As a capability roadmap for improvement, this Audit report supports an advanced operating model, leading to an increase in stakeholder satisfaction and strongly impacting all performance results at the operational level.
The Capability Development Audit is designed to assess the complex structure of any capability found within an organization through an evaluation framework based on 17 areas of interest and 56 evaluation components (artefacts).
The assessment comprises of 3 elements:
The Capability Development Audit aims to assess the bond between the artefacts, people, and their added value in daily operations. It analyses the extent to which the entire set of artefacts exist at the capability level, the team members awareness of their existence, and how they use and perceive the added value of these artefacts in their daily activities.
The Capability Development Audit Report is intended to provide valuable insight into the processes, tools, and practices that form the basis of the assessed capability, while analyzing the characteristics of the related internal documents and collecting the members’ perspectives.
Tudor Modruz is Strategy Manager at The KPI Institute. He has been actively involved in many performance management implementation projects - from governmental and non-governmental entities - because of his training and knowledge of the performance management field.
Tudor is responsible for continuously monitoring the current level of performance within the organization, and has developed and implemented the Performance Management System across the company.
His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 + Key Performance Indicators examples from 15 functional areas and 24 industries.
Besides documenting and reviewing KPIs, his research activity in the Performance Management and Organizational Development fields is complemented by contributing research articles for PERFORMANCE Magazine, The KPI Institute’s online magazine dedicated to strategy and performance.