Providing excellent customer service is essential for the long-term development and sustainability of every business. The Customer Service Performance Professional Certification course offers a unique approach to managing the customer interaction.
The course validates the skills needed by every Customer Service Professional, while introducing the Performance Management variable in the equation. Through case-studies, insightful examples and best case practices, you will understand how to implement, sustain and evaluate a Customer Service Performance framework in your organization.
|WHY BECOME CERTIFIED IN CUSTOMER SERVICE?||WHAT ARE THE MAIN BENEFITS?|
The training course provides the pillars, tools and resources required for an immediate application within your Customer Service department of the knowledge acquired. To ensure a smooth learning experience we offer you toolkits, templates, case studies, good practice examples from some of the most successful organizations worldwide, as well as thought-provoking exercises. You will also receive access to the smartKPIs.com premium content- the world’s largest database of documented KPIs.
Certified Customer Service Performance Professional
|Module||What you’ll learn|
1. Customer service performance overview and importance
2. The customer service profession
3. Customer Service Performance Management Essentials
4. Customer Service Performance Enablers
5. Customer Service Performance Evaluation
View our course agenda, dates, locations and pricing options, by visiting the course certification page.