Functional Area Expertise

De-fragmenting any organization to several functional areas can enable you to access a clear overview on the activity flow, the operative mechanisms, the collaborative management processes or even the decision making process. Our specialized team, offers professionals expertise in every functional area that may require attention, separating functions, responsibilities or even employees into different departments and detecting the key factors that shape the experienced outputs, in order to redesign the entire performance architecture.

Accounting

Case study

General Machinery Rental

Sector: Rentals
Functional area: Interdepartmental
Industry: Machinery rental
Country: Saudi Arabia
City: Al Khobar

GAM, General Machinery Rental, is a multinational company of Spanish origin specializing in the management of machinery. With extensive experience in the Iberian market, where we are the leading company, we are present in 12 countries in Europe, Latin America, North Africa and Gulf countries

Needs

Performance Management System Development and cascading at departmental level.

Solution

Organizational and operational Performance Management Architecture;
Software Solution.

Publications

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Corporate Services

Case study

Saudi Telecom Company

Functional area: Interdepartmental
Industry: Telecommunication
Country: Saudi Arabia
City: Riyadh

Saudi Telecom Company is the largest telecommunication services provider in the Middle East & North Africa. It is the leading operator within the Kingdom of Saudi Arabia, and its international presence extends to a number of 9 countries.

Needs

Clarify terminology used in performance management and improve staff competencies in working with KPIs;
Aligning KPIs across the organization and achieve a performance management
integration and generated value from the use of KPIs.

Solution

An advisory program that embeds the necessary knowledge and best practices in working with KPIs;
A workshop approach to ensure practical experience is acquired by developing key performance management tools.

Publications

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Governance, Compliance and Risk

Case study

RAECO

Division: Company wise
Staff: 500+
Functional area: Interdepartmental
Industry: Energy
Country: Oman
City: Muscat

RAECO is a closed Omani joint stock company registered under the Commercial Companies Law of Sultanate of Oman. The company is primarily undertaking electricity generation, transmission, distribution & supply and desalination activities.

Needs

Learn about KPI selection, in regards to the following: Developing and selecting the right KPIs, KPI selection process – understanding required resources, KPIs connection to company objectives;
Understand the process of KPI documentation, including how to establish formulas and set targets;
Analyzing tools related to KPI data visualization;
Aligning KPIs across organization and achieve a performance management integration;
Gain knowledge in KPI analysis, decision making and KPIs results communication.

Solution

Understanding Performance Management terminology;
Deploying Performance Management tools;
Identifying best practices in the field.

Publications

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Human Resources

Case study

ABANA

Sector: Financial sector services and dedicated equipment
Staff: 900+
Functional area: Organisational
Industry: Services
Country: Saudi Arabia
City: Riyadh

With more than 38 years of experience, ABANA is a service company specializing in providing technical services for mission critical situations anywhere in the Kingdom of Saudi Arabia. ABANA focuses on developing solutions for businesses by combining the latest technology in both hardware and software and end-to- end services that are in line with international standards. Over the years, ABANA have developed its service infrastructure and capabilities that is focused on offering end-to- end outsourcing services to its customers.

Needs

Deep understanding over the Balanced Scorecard System: roles, functionality, added value;
Balanced Scorecard System implementation: tools and techniques;
KPIs selection.

Solution

Transfer of know-how related to a rigorous standardized approach for implementing and using performance management systems based on BSC concept;
Practiced the implementation of Balanced Scorecard tools in applied.

Publications

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Knowledge and Innovation

Case study

The Institute of Public Administration

Sector: Finance
Staff: 100+
Functional area: Interdepartmental
Industry: Governmental
Country: Malaysia
City: Singapore

The Institute of Public Administration is the nationwide institution promoting good governance and excellence in public administration. Provides training courses and offers consultations on administrative problems referred to it by government ministries and agencies, delivers research works and enhances cultural ties in the field of public administration.

Needs

Raise awareness on the importance of building a performance oriented culture;
Develop competencies in working with KPIs;
Review strategy formulation;
Create a relevant scorecard to track organizational strategy.

Solution

An educational program that will not only provide the know-how in performance measurement but also the opportunity to set in practice the knowledge and develop the performance measurement architecture under specialized guidance.

Publications

Visit our marketplace to discover publications for the Knowledge and Innovation Functional Area.

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Marketing and Communications

Case study

ARASCO

Sector: Manufacturing
Staff: 1,000+
Functional area: Interdepartmental
Industry: Agriculture
Country: Saudi Arabia
City: Riyadh

ARASCO is one of the leading agricultural services and food provider in the Kingdom of Saudi Arabia. Since 1983, the company has grown to become one of the largest companies in the Kingdom of Saudi Arabia. Since 1997, ARASCO has been importing around 2 million tons of grain and agricultural products in order to support the welfare of the supply chains in the Kingdom, as well as to ensure the sustainability of the industry. In its  dedication to filling large food gaps in the Middle East, ARASCO hasstrategically expanded its structure to also include: ARASCO Corn Products, ARASCO Logistics, IDAC Analytical Laboratories and ALEMAR.

Needs

Develop internal competencies in measuring performance;
Stimulate employee performance through a rigorous performance management system;
Create alignment between employees, teams and departmental objectives;
Automated reporting system.

Solution

Assist managers to the development of departmental, team and individual scorecards,
through workshops;
Train key staff on best practices in working with KPIs;
Provide guidance to automate the data gathering and reporting process through QuickScore.

Publications

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Sales and Customer Service

Case study

The Zakum Development Company Logo

Sector: Oil and gas
Staff: 1,100+
Functional area: Interdepartmental
Industry: Resources
Country: United Arab Emirates
City: Abu Dhabi

The Zakum Development Company (ZADCO) is one of the leading oil processors, and exporters in the United Arab Emirates. ZADCO operates Zakum filed, the second largest oil field in the Gulf and the fourth largest in the World. Zakum field covers 1200 sq kilometers of the Gulf’s waters. The Zirku Island hosts the oil treatment industrial center for the Zakum Development Company, as well as acts as one of the most important oil storage centers in the Gulf. Zirku Island alone, facilitates job opportunities for over 1100 employees.

Needs

Improve management’s skills in terms of measuring performance;
Refine and upgrade the current performance management system;
Cascading organizational KPIs to employee level.

Solution

Educational program meant to provide the necessary knowledge and tools for working with KPIs and practical experience in applying best practices in managing performance.

Publications

Visit our marketplace to discover publications for the Sales and Customer Service Functional Area.

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