Certified Performance Management Professional and Practitioner


The Certified Performance Management Professional and Practitioner Certifications are an unique accreditation that endorses you both for your knowledge and skills in improving performance across a variety of scenarios.
The certification is the result of a complex learning process, based on experiential learning that has 3 parts: pre-course activities, 3 days core-course and post-course tasks.
You will acquire the techniques and tools to make you the lead performance management resource for your organization.

Training course
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Training course
Kuala Lumpur
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Current performance levels are not satisfactory

80% of the respondents of a 2014 survey sustain that they use a Balanced Scorecard System, but they are satisfied only at 2, on a scale from 1 to 5, about the outcomes of the current systems.(Bain & Company (2015), Balanced Scorecard)

International recognition

Obtain a premium recognition for your competencies both as a professional and practitioner, to demonstrate your ability to monitor and improve current performance levels in different scenarios, in a standardized and effective manner.

Decisions based on data lead to improved results

Big data has improved the organizations’ performance in the past 3 years by 26%, and they believe that it will improve performance by 41% in the next 3 years. (Economist Intelligence Unit (2012), The deciding factor: Big Data and decision-making)

Competitive edge

A global certification acknowledging the skills acquired in improving performance is proved to be a strong differentiator in the recruitment process.

Our expertise in numbers

Benefit from The KPI Institute’s expertise, gained by delivering training courses to more than 2,500 professionals from 40 countries!

Boost performance

Improve performance in different scenarios, from personal to business contexts (organizational and operational performance, process and project management) by reviewing best practices and a sound framework for implementing your development initiatives.


The training course provides the pillars, tools and resources required for the effective implementation of a performance management  framework. To ensure a smooth learning experience we offer you toolkits, templates, case studies, best practices examples from some of the most successful organizations worldwide as well as thought-provoking exercises. You will also receive free access to the smartKPIs.com premium content –the world’s largest database of documented KPIs.

Certified Performance Management  Professional
Module What you’ll learn

1.1 Data analysis

  • At what you should pay attention when you receive KPI results from data custodians, to ensure data quality;
  • How to employ different business analysis techniques;

1.2 Reporting

  • How to prepare a proper performance review report;
  • Get insights from practice, based on several performance reports examples;

1.3 Decision making

  • How to conduct effective performance review meetings;
  • How to take decisions based on data;

1.4 Initiative management

  • How to develop the Portfolio of Initiatives;
  • How to document initiatives.

1.5 Learning and improvement

  • How to recalibrate the Performance Management System;
  • How to assess the maturity of the Performance Management capability;

1.6 Building a performance culture

  • How to deploy a performance culture across the organization;
  • How to properly manage employees performance.
Certified Performance Management  Practitioner
Module What you’ll learn

2.1 Analyzing and reporting data in practice

  • Analyze a set of performance data in order to obtain relevant insights;
  • Compose a performance review report;

2.2 Making decisions and managing projects

  • Map the steps of the decision making process;
  • Better keep track of your running projects across the organization;

2.3 Performance Management  capability maturity level

  • Develop a survey to assess the maturity level of the organization in respect to performance management  capability;

2.4 Employee performance evaluation

  • Develop a survey to assess the extent to which employees understand and belong to the organizational performance culture;
  • Develop a template to evaluate performance at employee level;


To help organizations operate at superior levels of performance and drive industry-leading results, The KPI Institute has developed an infographic meant to present complex information quickly and clearly. The easy-to-follow structure of the graph gives a hint on the main Performance Management  terminology, pillars and scenarios.

To download please fill in the form below:


View our course agenda, dates, locations and pricing options, by visiting the course certification page.