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The Government Services Index – 2023

Research Reports

The 2023 Government Services Index assesses performance of government service delivery, aiming to enhance both efficiency and overall service quality for citizens. It covers five key dimensions: Future Readiness, Digitalization, Governance, Society Welfare, and Citizen Experience. Derived from data on 30 indicators across 100+ countries and 5 regions, it identifies top performers in each region and dimension.

Both qualitative and quantitative research studies, meant to provide information, good practices and to serve as an inspiration source for professionals all over the world.

Benchmarking Reports


Primary and secondary data collected to reflect the performance of organizations in different industries.

Providing a broad range of articles, news, interviews, editorials and multimedia content, PERFORMANCE Magazine is a valuable online and printed resource.