The course provides a strong foundation towards managing performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap. This training course presents 6 pillars that need to be applied to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture. These six pillars are then applied in 12 scenarios, starting from different levels across the company, to diverse capabilities and different stakeholders.
Andrea Minelli is a Management Consultant at The KPI Institute. The KPI Institute is a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance.
Andrea is a Certified Benchmarking Professional, Certified KPI Professional and Certified KPI Practitioner and his research activity in the Performance Management field has resulted in the documentation of + 500 Key Performance Indicators.
Some of Andrea’s most significant research activities have resulted in the development of “The Utilities Performance Benchmarking Report Series 2017” a 6 Report-Series based on Utilities Performance. Besides documenting and reviewing KPIs, his research activity in the Performance Management and Organizational Development fields is completed by writing articles based on research for the Performance Magazine, The KPI Institute’s online magazine dedicated to strategy and performance. As a consultant, he has gathered experience in guiding professionals and practitioners from Africa and Asia in their journey of implementing Performance Management Systems based on KPIs. Some of the most significant consultancy projects: Performance Management System Implementation to Division and Individual Level.
As an educator, Andrea has delivered training courses and webinars related to the use of KPIs in several organizational context and domains. Some of the most significant training projects include: Certified KPI Professional and KPI Masterclass. Andrea has delivered webinars on several performance management topics such as: How to obtain buy-in from all members in the organization, Real-life practices in designing Performance Management Systems, A Balanced Scorecard System approach in the Healthcare Sector as well as KPI Selection techniques.