In a highly competitive market, the quality of the organization’s customer service will determine customers’ satisfaction, loyalty, increase the chances of them becoming advocates of the company and generate future revenue. This training course focuses on the entities, essentials, enablers and evaluation tools involved in a performant customer service. The course’s approach to customer service is unique, as it includes the performance management dimension. Participants will not only understand the important role played by all the entities involved in the process, but they will also become familiar with the implementation phases of a customer service performance management architecture.
|Language||Date||Start TIME EMEA||Start TIME ASEAN||Standard Fee||Special Fee|
|English||09 - 13 September 2024||09:00 - 13:00 GST||13:00 - 17:00 GMT +8||USD $ 1,350|