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KEY FEATURES BENEFITS PRICING ABOUT THE KPI INSTITUTE CONTACT

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CERTIFIED CUSTOMER SERVICE
PERFORMANCE PROFESSIONAL

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key features KEY FEATURES
A total expected number of hours is 40. This includes:
checked Pre-course requirements: 4 hours
checked Live online sessions: 20 hours, 4 hours per day, for 5 consecutive days
checked Individual Learning Map: 3 hours, 0.5 hours per day, after each live session,
and 0.5 hours for final recap before the exam
checked Certification Exam: 1 hour
checked After-Course requirements: 12 hours
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key features INTRODUCTION

In a highly competitive market, the quality of the organization’s customer service will determine customers’ satisfaction, loyalty, increase the chances of them becoming advocates of the company and generate future revenue. This training course focuses on the entities, essentials, enablers and evaluation tools involved in a performant customer service. The course’s approach to customer service is unique, as it includes the performance management dimension. Participants will not only understand the important role played by all the entities involved in the process, but they will also become familiar with the implementation phases of a customer service performance management architecture.

Eligible for Executive Program in Strategy & Performance Postgraduate Diploma.

BENEFITS Benefits
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Attain a standardized approach for your services;
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Acquire a high level of versatility that enables you to react and deal with a vast range of scenarios;
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Gain competitive advantage by capitalizing on good case practices;
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Improve your ability to evaluate your external and internal customers’ satisfaction;
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Get professional recognition of your customer service knowledge and skills through a Certification granted by The KPI Institute.
BENEFITS Learning objectives
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Understand how to implement a customer service performance culture, strategy and working system;
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Develop the channels and tools needed to sustain customer service performance;
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Learn how to fulfill your internal and external customers’ needs and expectations;
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Practice and improve the competencies required in different customer service settings.
ABOUT THE KPI INSTITUTE SCHEDULE AND PRICING
LanguageDateStart TIME EMEAStart TIME ASEANStandard FeeSpecial Fee
English28 - 01 September 202309:00 - 13:00 GST13:00 - 17:00 GMT +8USD $ 1,500USD $ 1,350

ABOUT THE KPI INSTITUTE TECHNICAL REQUIREMENTS
How do I register for the course?
Similar to our open face-to-face programs, we have an application and admission process in place for our online programs. You will be requested to fill in the application form and process the payment for the course, in order to be registered. You will receive a confirmation email that the registration has been completed.
What are the technical requirements in order to be able to join the course?
Joining the platform is simple, as you don’t need to be a technical personal, you simply need to click on a link to open the app and join, after that you select use computer audio and you are done.
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ABOUT THE KPI INSTITUTE ABOUT THE KPI INSTITUTE
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For further information, please contact:

Sasikala Annamalai
Sasikala Annamalai
Senior Business Development Specialist
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