Malek has developed the required training material and trained 100 Jordanian governmental sector employees on how to run benchmarking projects along the full cycle of benchmarking, to achieve excellence in their processes and outstanding results. This was also accompanied by the linking of benchmarking with other tools currently being used by the public sector, like the RADAR excellence assessment tool, to help them better understand the different parts of this tool, how benchmarking can be embedded and the need to catalyze more partnerships with local, private organizations and international ones, to find the best-in-class partner and achieve targeted outstanding results.

Malek is an experienced excellence specialist who has developed an comprehensive knowledge regarding customer service frameworks and created long term excellence awards criteria for excellence in customer service, based on continuous studies and experiences.

Currently, he is in the process of patenting a framework structure for the alignment between business process management efforts and HRM/HRD, towards an innovative and automatic framework, where employees are the centre of an organization’s strategy, with their creativity and innovation being two of the main assets any business should learn to wield in order to sustain its presence, delivered services, products, market shares and satisfied customers.

• April 2016 – present – The KPI Institute, Management Consultant
• May 2015 – present – 7th Sense Sustainable Excellence_MG, EFQM, Founder
• June 2014 – present – EFQM, EFQM Assessor
• September 2014 – May 2015, King Abdullah II Center for Excellence (KACE), Head of Excellence Unit & Program Manager
• May 2014 – May 2015, KACE (King Abdullah II Center for Excellence), Trainer – Coach
• April 2013 – December 2013, Dar Al-Handasah (Shair and Partners), Consultant Engineer/ Electrical Department Coordinator

• 2009 – 2010 University of Exeter, Faculty of Engineering, United Kingdom (MSc in Engineering and Management)
• 2004 – 2009 University of Jordan, Faculty of Engineering, Amman, Jordan (BSc in Electrical and Communication Engineering)
• 2000 – 2001 University of Manchester, United Kingdom (MSc Environmental Technology)