Maria Desmons Macrea


Maria Desmons-Macrea

Practice Areas

  • Project Management
  • Performance Management
  • Strategic Planning
  • Research
  • Hotel Management


Professional profile

Maria Desmons-Macrea is a trainer and consultant with 10 years of experience in training design and delivery, as well as 6 years of experience in customer relationship management. Maria was awarded the Trainer of the Year by the Mission Hills Group in 2011. She was also a guest-speaker in conferences and symposiums on Leadership, Customer Service and Women’s Entrepreneurship.

As a trainer, Maria has delivered over 2,500 hours of training on topics like customer service, performance management, intercultural management, communication skills, local politics or motivation in Romania China and Sweden.

As a consultant, she is currently working with Romanian companies from different industries (hospitality, healthcare, utilities, commerce) to optimize their processes, increase customer satisfaction and loyalty and improve the overall organizational performance.


Work experience

  • June 2015 – Present – Self-employed trainer and consultant
  • November 2014 – June 2015 – The KPI Institute, Customer Service Manager
  • November 2010 – February 2013 – Mission Hills Shenzhen & Dongguan, Guest Experience Manager



  • 2008 – 2011 „Lucian Blaga” University, Sibiu, Romania (Bachelors- Tourism, International Business and Sevices)
  • 2007-2010 University of Bucharest, Romania (Bachelors, Political Science in English- with one semester completed abroad at Umea University, Sweden)