Maria Desmons-Macrea is a trainer and consultant with 10 years of experience in training design and delivery, as well as 6 years of experience in customer relationship management. Maria was awarded the Trainer of the Year by the Mission Hills Group in 2011. She was also a guest-speaker in conferences and symposiums on Leadership, Customer Service and Women’s Entrepreneurship.

As a trainer, Maria has delivered over 2,500 hours of training on topics like customer service, performance management, intercultural management, communication skills, local politics or motivation in Romania China and Sweden.

As a consultant, she is currently working with Romanian companies from different industries (hospitality, healthcare, utilities, commerce) to optimize their processes, increase customer satisfaction and loyalty and improve the overall organizational performance.

• June 2015 – Present – Self-employed trainer and consultant
• November 2014 – June 2015 – The KPI Institute, Customer Service Manager
• November 2010 – February 2013 – Mission Hills Shenzhen & Dongguan, Guest Experience Manager

• 2008 – 2011 „Lucian Blaga” University, Sibiu, Romania (Bachelors- Tourism, International Business and Sevices)
• 2007-2010 University of Bucharest, Romania (Bachelors, Political Science in English- with one semester completed abroad at Umea University, Sweden)