Mihai Toma is the Head of Professional Practice MENA at The KPI Institute. His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators. Some of Mihai’s most significant research programs have resulted in the development of several publications such as “The KPI Compendium” and the “Top 25 KPIs in 2011- 2012” Report Series.

Mihai has gained a solid background in implementing performance management systems due to facilitating the establishment of The KPI Institute’s strategic direction and the cascading of KPIs from the organizational level to the individual one. Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards, assisting in the development of the performance management system architecture for The KPI Institute’s clients from various industries and functional areas.

As a Master Trainer, certified by the Association for Talent Development, Mihai has developed and delivered training courses on selecting and documenting KPIs, managing individual performance, performance improvement, such as the: Certified KPI Professional and Practitioner Certification, Performance Improvement Masterclass, KPI Masterclass and KPI Essentials.

• October 2014 – present, The KPI Institute, Head of Professional Services MENA
• February 2013 – October 2014, The KPI Institute, Business Research Analyst
• November 2008 – January 2013, Romanian Commercial Bank, Credit Analyst

• 2012-2014 “Lucian Blaga” University of Sibiu, The Faculty of Economics (master in Business Administration)
• 2008-2011 “Lucian Blaga” University of Sibiu, The Faculty of Economics (bachelor in Business Administration)