ONLINE
CERTIFIED BENCHMARKING PROFESSIONAL
ONLINE
CERTIFIED BENCHMARKING PROFESSIONAL
Find out what are the steps of widely used benchmarking procedures and set new standards to improve business execution.
KEY FEATURES
Modules: 7 Learning process estimated duration: 40 hours Pre-course stage: 4 Hours Course course stage: 23 hours, consisting of: - Video presentation: 2 hours
- Practical assignments and exam preparation: 20 hours
- Evaluation: 1 hour
After-course stage: 13 hours Language: English Instruction method: self-paced Availability: anytime
GET CERTIFIED WITH US
The Benchmarking Professional Certification is an accreditation that endorses you both for your knowledge in improving performance through best practices and skills in implementing benchmarking strategies in your own organization.
This certification is the result of a complex, experiential learning program that has 3 sections: pre-course activities, core-course exercises and post-course assignments.
Find the gaps or limitations in the performance of your organization!
Bonus: Premium subscription on smartKPIs.com - Available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted and one research report from the Top 25 KPIs series.
BENEFITS
TARGET AUDIENCE
Professionals interested in benchmarking practices
Entrepreneurs, analysts and professionals from different fields, interested in acquiring the knowledge needed to understand benchmarking processes and methodologies.
Top/middle management
Individuals from top/middle/lower management, regardless of their field of expertise, responsible with organizational performance through internal benchmarking practices.
Benchmarking Experts
Experts in both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations.
WHAT OUR CLIENTS SAY
FACILITATOR
Andrada Ghete Subject Matter Expert
The KPI Institute
Andrada has coordinated the Benchmarking capability of The KPI Institute and was responsible for the first benchmarking project of the company, which seeks to provide a comparative analysis of the hospitals' performance in the GCC States.
Moreover, she was in charge with developing and delivering courses both on Benchmarking and Cross-cultural Management, and research activities which involve documenting KPIs in various functional areas and industries.
She is internationally certified in working with KPIs and regularly attends international conferences, where she publishes research articles in management field. She is also a seminar lecturer of Human Resources Management and successfully completed the Master Trainer Program facilitated by The Association for Talent Development (ATD).
AGENDA
- Introduction to benchmarking
- Types and styles of benchmarking
- Types of best practice benchmarking
- Performance benchmarking through KPIs
- Benchmarking process and stages
- Scope and purpose establishment
- The benchmarking team
- The benchmarking targets
- The benchmarking partners
- Project management techniques
- Benchmarking data sources
- Focus groups and challenges for data collection
- Data collection instruments and secondary research
- Questionnaire development
- International data reporting standards
- Data quality and value drivers
- Data analysis and comparison
- Data visualization and analysis of performance gaps
- Formulate initiatives to close performance gaps
- Develop action and implementation plan
- Just in time, Model customer and Model supplier
- Adapt improvements
- Monitoring and reporting processes
- Illegal benchmarking practices and guidelines
- Examples of best practices: BMW
- Examples of best practices: Bosch
- Examples of best practices: Southwest Airlines
- Examples of best practices: HR
- Examples of best practices: Google
LEARNING EXPERIENCE
Pre course
Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge;
Webinar - watch the webinar "Benchmarking essentials" and "Benchmarking: steps to success" to find out the importance of the innovation in the benchmarking domain;
Pre-requisite reading - check several materials in advance, to get an overview on the discipline and to gain a more holistic view upon the subject.
Core course
After course
Action plan - create a plan for the actions and initiatives you intend to implement after the training course;
Webinar - watch the webinar "Innovation through benchmarking" and "Applied Benchmarking: best practices" to find out the importance of the innovation in the benchmarking domain;
In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;
Additional reading - go through a series of resources to discover case studies of companies that managed to improve their performance;
Learning journal: reflect upon your 3 stages learning experience and complete a journal.
Evaluation
FAQ
You can communicate with your instructor through the eLearning forum or by email. You are highly encouraged to use these ways of communications.
If you enroll through The KPI Institute Marketplace, after paying the course fee, you will receive a confirmation email containing the instructions and the credentials to access your online course.
If you enroll by fax or telephone, you will also receive your confirmation and instructions by email.
Operating Systems: Windows 7 and newer, Mac OSX 10.6 and newer, Linux - chromeOS.
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