ONLINE
CERTIFIED KPI PROFESSIONAL
ONLINE
CERTIFIED KPI PROFESSIONAL
Acquire knowledge on your own pace and learn how to face the most challenging aspects of working with KPIs. You will be guided through each course module starting with different lecture videos, exercises, individual readings, evaluation tools and ending them with a quiz.
KEY FEATURES
Modules: 9 Learning process estimated duration: 40 hours Pre-course stage: 2.5 Hours Course course stage: 26 hours, consisting of: - Video presentation: 5 hours
- Practical assignments and exam preparation: 20 hours
- Evaluation: 1 hour
After-course stage: 11.5 hours Language: English Instruction method: self-paced Availability: anytime
GET CERTIFIED WITH US
The KPI Certified Professional recognition is unique at global level, given the certification process thoroughness and the in-depth expertize dedicated to KPI measurement that participants acquire in this educational program.
This certification is the result of a complex, experiential learning program that has 3 sections: pre-course activities, core-course exercises and post-course assignments.
You will acquire the tools, skills and the necessary knowledge to differentiate yourself from other professionals through a rigorous and structured approach to measuring performance.
Validate your expertise!
Bonus: Premium subscription on smartKPIs.com - Available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted and one research report from the Top 25 KPIs series.
BENEFITS
TARGET AUDIENCE
Professionals interested in measuring performance
Professionals from different fields, such as finance, human resources, production, logistics, information technology and others, interested in Key Performance Indicators, will acquire the competencies needed to measure the performance of their team, department or organization.
Top/middle management professionals
Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to measure performance and maximize the value of using KPIs. The tools and resources offered enable managers to apply the concepts learned in their organizations, immediately after the course.
Performance measurement experts
For professionals like Data Analysts, Strategy Managers, Performance Management Officers or Performance Architects, it is important to develop competencies in measuring performance, especially in terms of KPI selection and data gathering.
WHAT OUR CLIENTS SAY
FACILITATOR
Cristina Mihăiloaie GPAU Accredited Assessor - Master Level
Head of Innovation and Product Design, Global Performance Audit Unit (GPAU)
Cristina Mihăiloaie is a passionate Strategy and Performance Management Expert. Her professional views are shaped by over a decade of practice in research, advisory, and training in this field.
As part of the founding team at The KPI Institute, Cristina has led the Research Division and overseen research programs like Top 25 KPIs Series, State of Strategy and Performance Management Practice, and Government Services Index. She was involved directly in developing best practices included in certification programs or integrated into advisory methodologies.
The Integrated Performance Maturity Model by GPAU is among the most complex frameworks developed and improved throughout years under her lead and contribution merging academic research with practitioner expertise.
Advocating for impactful strategy planning and performance management worldwide, Cristina has advised organizations from North America, Europe, and the GCC on how to successfully integrate best practices in local contexts. She has delivered over 1,000 hours of advisory and training for executives across industries: financial institutions, utilities, telecommunications, professional services, and holding companies.
Cristina is a Master Trainer since 2014, authorized by Association for Talent Development, USA.
AGENDA
- Challenges in performance measurement;
- The value added by KPIs;
- The Performance Management System Architecture
- Strategic Planning tools;
- Performance Measurement tools;
- Performance Improvement tools;
- KPI Management Framework Concept Map
- Governance and Competencies;
- KPI use case scenarios.
- Standardizing terminology
- Metrics, KPIs and KRIs
- Objectives, KPIs and Initiatives
- KPI lifecycle.
- Leading vs. lagging KPIs;
- Qualitative vs. quantitative KPIs;
- Efficiency vs. effectiveness KPIs;
- KPI DNA map.
- KPI selection process
- KPI Selection techniques
- KPI Expo;
- KPI Clustering;
- KPI selection workshop;
- KPI Balancing;
- KPI Selection Criteria.
- KPI alignment approaches;
- KPI selection for corporate scorecard;
- KPIs cascaded to operational level.
- KPI documentation form;
- KPI documentation process.
- Target setting process;
- Target setting approaches;
- Target setting scenarios;
- Weights and indexes;
- Challenges in working with targets.
- Data quality dimensions;
- Data gathering process;
- Data gathering tools;
- Data gathering techniques;
- Working with data custodians.
- Guidelines in data visualization for Dashboards;
- Guidelines in data visualization for Scorecards.
LEARNING EXPERIENCE
Pre course
Pre-course evaluation quiz: take a short quiz to establish the current level of knowledge;
Pre-requisite reading: check several materials in advance, to get an overview on the discipline and to gain a more holistic view upon the subject.
Core course
After course
Action plan: create a plan for the actions and initiatives you intend to implement after the training course
Webinar watch the webinar "Performance Improvement Essentials", to get familiar to performance measurement field;
In-house presentation create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;
Additional reading go through a series of resources to discover case studies of companies that managed to improve their performance;
Learning journal: reflect upon your 3 stages learning experience and complete a journal.
Evaluation
FAQ
You can communicate with your instructor through the eLearning forum or by email. You are highly encouraged to use these ways of communications.
If you enroll through The KPI Institute Marketplace, after paying the course fee, you will receive a confirmation email containing the instructions and the credentials to access your online course.
If you enroll by fax or telephone, you will also receive your confirmation and instructions by email.
Operating Systems: Windows 7 and newer, Mac OSX 10.6 and newer, Linux - chromeOS.
Browsers: You must update to the newest version of whatever browser you are using. We recommend using Chrome, Firefox or Safari, beta versions of browsers are not supported and Internet Explorer is problematic. Please make sure that your web browser has JavaScript and cookies enabled.
REQUEST MORE INFORMATION
ABOUT THE KPI INSTITUTE
members
hours
trained
programs
reports
organisations
experience
CLIENTS
