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ONLINE

CERTIFIED KPI PROFESSIONAL

- 1,499 USD -
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ONLINE

CERTIFIED KPI PROFESSIONAL

This online training course embeds a complex research in the field of key performance indicators and relies on best practices identified in the real business environment.

Acquire knowledge on your own pace and learn how to face the most challenging aspects of working with KPIs. You will be guided through each course module starting with different lecture videos, exercises, individual readings, evaluation tools and ending them with a quiz.
 
key features KEY FEATURES
checked Modules: 9
checked Video presentation: 5 hours
checked Practical assignments: Approx. 23 Hours
checked Evaluation: Approx. 2 Hours
checked Language: English
checked Instruction method: Self-paced
checked Availability: Any time
checked Prerequisite: Not needed
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GET CERTIFIED WITH US GET CERTIFIED WITH US
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The KPI Certified Professional recognition is unique at global level, given the certification process thoroughness and the in-depth expertize dedicated to KPI measurement that participants acquire in this educational program.

This certification is the result of a complex, experiential learning program that has 3 sections: pre-course activities, core-course exercises and post-course assignments.

You will acquire the tools, skills and the necessary knowledge to differentiate yourself from other professionals through a rigorous and structured approach to measuring performance.

Validate your expertise!

BENEFITS BENEFITS
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Improve the performance of your company by practicing a sound framework for KPI measurement;        
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Obtain better business results by selecting the right KPIs to monitor for your company;                                           
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Generate value from using KPIs by optimizing the data collection process.                                           
TARGET AUDIENCE TARGET AUDIENCE
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Professionals interested in measuring performance

Professionals from different fields, such as finance, human resources, production, logistics, information technology and others, interested in Key Performance Indicators, will acquire the competencies needed to measure the performance of their team, department or organization.

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Top/middle management professionals

Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to measure performance and maximize the value of using KPIs. The tools and resources offered enable managers to apply the concepts learned in their organizations, immediately after the course.

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Performance measurement experts

For professionals like Data Analysts, Strategy Managers, Performance Management Officers or Performance Architects, it is important to develop competencies in measuring performance, especially in terms of KPI selection and data gathering.

WHAT OUR CLIENTS SAY WHAT OUR CLIENTS SAY
FACILITATOR FACILITATOR
man Cristina Tărâță
Head of Research Programs
The KPI Institute

Cristina's research activity is reflected by the development of smartkpis.com database, documenting over 1,000 KPIs from 16 functional areas and 25 industries. She also coordinated the launch of over 90 reports" Top 25 KPIs in 2011-2012"; and the development of book series: The KPI Compendium, The KPI Dictionary - Volume 1 and Volume 2, The KPI Dictionary Series.

As a consultant, Cristina was involved in several projects for implementing a performance management system based on Balanced Scorecard at strategic, operational and individual level. Among representative clients, is mentioned Abu Dhabi Retirement Pensions and Benefits Fund and VM Finance Group. Furthermore, she revised the performance management architecture of companies from different industries, including financial institutions, petrochemicals, public sector, health and professional services. As a Master Trainer, certified by Association for Talent Development, USA, Cristina facilitates training courses related to the use of KPIs at strategic, operational and individual level. Besides delivering and contributing to the development of face-to-face or online training courses, Cristina also elaborates other educational materials, such as video doodles or webinars in the field of managing and measuring performance in organizations.

AGENDA AGENDA
Module 1
Introduction to the world of KPIs
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  • Challenges in performance measurement;
  • The value added by KPIs;
  • The Performance Management System Architecture
    • Strategic Planning tools;
    • Performance Measurement tools;
    • Performance Improvement tools;
  • KPI Management Framework Concept Map
  • Governance and Competencies;
  • KPI use case scenarios.
Module 2
Understanding KPIs
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  • Standardizing terminology
    • Metrics, KPIs and KRIs
    • Objectives, KPIs and Initiatives
  • KPI lifecycle.
Module 3
KPI Typology and Taxonomy
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  • Leading vs. lagging KPIs;
  • Qualitative vs. quantitative KPIs;
  • Efficiency vs. effectiveness KPIs;
  • KPI DNA map.
Module 4
KPI Selection
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  • KPI selection process
  • KPI Selection techniques
    • KPI Expo;
    • KPI Clustering;
    • KPI selection workshop;
    • KPI Balancing;
  • KPI Selection Criteria.
Module 5
KPI Alignment
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  • KPI alignment approaches;
  • KPI selection for corporate scorecard;
  • KPIs cascaded to operational level.
Module 6
KPI Documentation
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  • KPI documentation form;
  • KPI documentation process.
Module 7
KPI Target Setting
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  • Target setting process;
  • Target setting approaches;
  • Target setting scenarios;
  • Weights and indexes;
  • Challenges in working with targets.
Module 8
Data gathering
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  • Data quality dimensions;
  • Data gathering process;
  • Data gathering tools;
  • Data gathering techniques;
  • Working with data custodians.
LEARNING EXPERIENCE LEARNING EXPERIENCE
empty circle Pre course
Participants are required to take the following steps:
arrow Pre-course evaluation quiz: take a short quiz to establish the current level of knowledge;
arrow Pre-requisite reading: check several materials in advance, to get an overview on the discipline and to gain a more holistic view upon the subject.
empty circle Core course
The 9 modules represent a mix of videos and assignments that need to be realized either by matching, filling the blanks, or completing and submitting some templates. The slides corresponding to each video are available in PDF format. Also, each module ends with a quiz, meant at assessing the knowledge gained so far. The course ends by taking the online Certification Exam. It contains 75 questions and the necessary score to pass is minimum 50.
empty circle After course
The learning process is not finalized when the core-course ends. Participants are required to take the following steps:
arrow Action plan: create a plan for the actions and initiatives you intend to implement after the training course
arrow Webinar watch the webinar "Performance Improvement Essentials", to get familiar to performance measurement field;
arrow In-house presentation create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;
arrow Additional reading go through a series of resources to discover case studies of companies that managed to improve their performance;
arrow Learning journal: reflect upon your 3 stages learning experience and complete a journal.
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The certification process is finalized only when you complete all of the 3 stages of the learning experience. You will receive the Certified KPI Professional diploma after you have successfully completed all of the 3 stages of the learning experience. This certifies the skills and knowledge related to performance measurement field.
FAQ FAQ
FAQ
What is the difference between the face-to-face course and the online course?
The course structure is the same, regardless of the delivery method. However, the autonomy given by the self-paced instruction is balanced by the lack of live interaction with the facilitator and other participants while att.
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FAQ
What are the prerequisites for taking a course?
There are no prerequisites required.
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FAQ
Who should I contact if I have questions throughout the course?

You can communicate with your instructor through the eLearning forum or by email. You are highly encouraged to use these ways of communications.

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FAQ
How do I register for an online course?

You can register for an online course the same way you would register for any training course organized by The KPI Institute.

If you enroll through The KPI Institute Store you will receive a confirmation email containing instructions for accessing your online course. If you enroll by fax or telephone, you will also receive your confirmation by email.

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FAQ
How can I download course materials?
Downloadable course materials are available on our eLearning Platform. These include course slides, assignment templates and supplemental documents that will help you brush up or dive deeper on concepts within that course. However, video presentations are not available for download.
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FAQ
What kind of computer equipment do I need in order to take an online course?
Operating Systems: Windows 7 and newer, Mac OSX 10.6 and newer, Linux - chromeOS.
Browsers: You must update to the newest version of whatever browser you are using. We recommend using Chrome, Firefox or Safari, beta versions of browsers are not supported and Internet Explorer is problematic. Please make sure that your web browser has JavaScript and cookies enabled.
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FAQ
Who do I contact for technical support?
If you are experiencing technical difficulties, contact our Customer Service team: office@kpiinstitute.org or +61 3 9028 2223
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ABOUT THE KPI INSTITUTE ABOUT THE KPI INSTITUTE
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82,500
Community members
8,000
Training hours
5,000
Professionals trained
1,000
Educational programs
280
Research reports
35
Countries
14
Global partner organisations
12
Years of experience
CLIENTS CLIENTS
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