Privacy Statement

SUMMARY

The KPI Institute Pty.Ltd is committed to protecting your privacy. This policy outlines our personal information handling practices for both online and offline data. If you give us personal information, we will treat it according to this policy. This policy covers all of The KPI Institute’s websites (https://kpiinstitute.org/, https://smartkpis.kpiinstitute.org/, https://marketplace.kpiinstitute.org/, https://library.kpiinstitute.org/, https://elearning.kpiinstitute.org and all extensions related to the kpiinstitute.org web domain) and the materials posted on them. We encourage you to read this privacy policy.

The KPI Institute provides this site for informational purposes and as a resource for our existing and prospective users.

The KPI Institute’s websites and all their content is confidential information of The KPI Institute. The information is not in the public domain and may not be disclosed without the express written permission of The KPI Institute. The websites’ names, logos and content can only be used with written permission obtained from The KPI Institute as owners of The KPI Institute’s websites.

COLLECTION OF YOUR PERSONAL INFORMATION

The KPI Institute collects personally identifiable information during the registration process, such as your e-mail address, name, home or work address or telephone number. The KPI Institute also collects anonymous demographic information, which is not unique to you, such as your ZIP/post code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by The KPI Institute. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by The KPI Institute for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of smartKPIs.com.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through The KPI Institute’s websites on public message boards, this information may be collected and used by others. Note: Except in those cases permitted by the Terms of Use, The KPI Institute does not read any of your private online communications.

The KPI Institute encourages you to review the privacy statements of websites you choose to link to from The KPI Institute’s websites so that you can understand how those websites collect, use and share your information. The KPI Institute is not responsible for the privacy statements or other content on Web sites outside of The KPI Institute’s websites.

USE OF YOUR PERSONAL INFORMATION 2

We do not share personal information about you outside The KPI Institute’s websites unless you give us permission to do so or when the law requires it. However, by providing personal information to The KPI Institute’s websites, you agree that such information may be stored outside your country or held by third parties providing services to The KPI Institute but will not be used by such third parties for their own purposes. You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You can do this by contacting The KPI Institute via email at office@kpiinstitute.org

We reserve the right to use your email address or other personally identifiable information to:

  1. a) send information to you which we think may be of interest to you by email or other means;
  2. b) send you marketing communications related to our business or the businesses of carefully-selected third parties which we think may be of interest to you.

However, you will always have the ability to opt-in or opt-out from these programs or features. Also, your email address can be used without further consent for non-marketing or administrative purposes as well (such as notifying you of major website changes or for customer service purposes).

We do not give information about you to government agencies, organisations or anyone else unless one of the following applies:

  • you have consented;
  • you’d expect us to or we have told you we will;
  • it is required or authorised by law;
  • it will prevent or lessen a serious and imminent threat to somebody’s life or health; or
  • the disclosure is reasonably necessary for law enforcement or for the protection of public revenue.

COOKIES

The KPI Institute’s websites use cookies.  By using these websites and agreeing to this policy, you consent to The KPI Institute’s websites’ use of cookies in accordance with the terms of this policy.

Cookies are files sent by web servers to web browsers, and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server.  This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies.  Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
Cookies on our website
Cookies are small data files that your browser places on your computer or device.  Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.

When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.

We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our websites. The cookies used by The KPI Institute’s websites include, but are not restricted to the following:

  • Session cookies: these are mainly used by online shops and allow you to keep items in your basket when shopping online. These cookies expire when the browser is closed
  • Persistent cookies: these remain in operation, even when you have closed the browser. They remember your login details and password so you don’t have to type them in every time you use the site. The law concerning permanent cookies stipulates that they need to be deleted after a period of six months
  • Third party cookies: they are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Flickr, and these sites may set their own cookies. More significantly, a website might use a third party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites. The KPI Institute’s websites do use advertising cookies, but these will not track your behavior outside of The KPI Institute’s family of sites. One type of third party cookies are Google cookies.
  • Google cookies: The KPI Institute’s websites use Google Analytics to analyse the use of the websites. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
  • Flash cookies: many websites use Adobe Flash Player to deliver video and game content to their users. Adobe utilise their own cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing preferences or tracking users. Flash Cookies work in a different way to web browser cookies (the cookie types listed above are all set via your browser); rather than having individual cookies for particular jobs, a website is restricted to storing all data in one cookie. You can control how much data can be stored in that cookie but you cannot choose what type of information is allowed to be stored.
  • Secure cookie: a secure cookie can only be transmitted over an encrypted connection (i.e. HTTPS). They cannot be transmitted over unencrypted connections (i.e. HTTP). This makes the cookie less likely to be exposed to cookie theft via eavesdropping.
  • HttpOnly cookie: a HttpOnly cookie cannot be accessed by client-side APIs, such as JavaScript. This restriction eliminates the threat of cookie theft via cross-site scripting (XSS). However, the cookie remains vulnerable to cross-site tracing (XST) and cross-site request forgery (XSRF) attacks. A cookie is given this characteristic by adding the HttpOnly flag to the cookie.
  • SameSite cookie: Google Chrome 51 recently introduced a new kind of cookie which can only be sent in requests originating from the same origin as the target domain. This restriction mitigates attacks such as cross-site request forgery (XSRF). A cookie is given this characteristic by adding the SameSite flag to the cookie.
  • Zombie cookie: A zombie cookie is a cookie that is automatically recreated after being deleted. This is accomplished by storing the cookie’s content in multiple locations, such as Flash Local shared object, HTML5 Web storage, and other client-side and even server-side locations. When the cookie’s absence is detected, the cookie is recreated using the data stored in these locations.

Refusing cookies

Most browsers allow you to refuse to accept cookies.

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Chrome, you can do this by selecting “Settings”, “Advanced settings”, “Privacy” and “Cookies”.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some websites.

Changes to The KPI Institute’s websites’ Privacy Policy

Please note that this Privacy Policy may change from time to time, though we expect most such changes will be minor. We will post any Policy changes on this page.