Please note that this disclaimer, along with our Terms and Conditions , Privacy Policy, and Cookie Policy , collectively govern your use of this website. By accessing or using this website, you agree to comply with and be bound by the terms outlined in these documents. It is important that you carefully read and understand the contents of each document before proceeding to use our website or services. If you do not agree with any part of these documents, please refrain from using our website

Chapter 1: Platform Reliability

Please be aware that our platform may experience downtime, whether due to scheduled maintenance or unforeseen technical issues. We strive to provide a reliable service, but occasional disruptions may occur.

Chapter 2: Content Accuracy

While we endeavour to maintain accuracy and integrity in the content provided by our instructors, there may be instances of misleading statements. We encourage users to exercise critical thinking and discretion when consuming content on our platform.

Chapter 3: Security Considerations

We acknowledge the possibility of encountering security vulnerabilities. Rest assured, we take proactive measures to safeguard our platform and user data. However, users should remain vigilant and report any suspicious activity.

Chapter 4: Legal Disclaimer

In legal terms, our Services and their content are offered on an “as is” and “as available” basis. We, along with our affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, trainers and assigns, make no guarantees regarding the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content.

These materials are protected by the laws of their respective jurisdictions, as well as international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The content on this website is provided for informational purposes only and does not constitute financial, legal, medical, or any other professional advice. Users should consult with the relevant professionals for specific advice related to their situation. The KPI Institute, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, trainers and assigns do not accept any liability for actions taken based on the information provided on the website. It is the responsibility of users to verify the accuracy and applicability of the content for their individual circumstances.

Chapter 5: Discontinuation of Features

We reserve the right to discontinue certain features of our Services at any time and for any reason. We shall not be held liable for any damages resulting from such interruptions or lack of availability.

Chapter 6: Force Majeure

Furthermore, we cannot be held responsible for delays or failures in performance of our Services caused by events beyond our reasonable control, such as acts of war, natural disasters, or government restrictions.

Chapter 7: Participant Responsibility

It is imperative that participants carefully consider their ability to engage in any activities offered as part of our programs. Some activities may pose physical risks, and participants must assess whether participation is suitable for their capabilities, fitness, and health.

Chapter 8: Safety Precautions

Participants should ensure their environment is safe and conducive to the activity, especially for virtual participation. Adherence to all health and safety guidelines provided is essential.

Chapter 9: Limitation of Liability

To the extent permitted by applicable law, we, along with all entities within our group, and our representatives, disclaim all liability for any loss, injury, or damage arising from participation in our programs, whether direct, indirect, consequential, special, incidental, or punitive.

Chapter 10: Testimonials

In accordance with guidelines set forth by the FTC and EU legislation regarding the use of endorsements and testimonials in advertising, we provide the following information:

Origin of Testimonials: Testimonials featured on our site are received via text, audio, or video submissions. They represent individual experiences of users who have engaged with our products and/or services. While they reflect real-life experiences, they are individual results, and outcomes may vary. We do not claim that these results are typical for all consumers.

Representativeness: Testimonials are specific to the individuals providing them and may not be indicative of future performance or success for other users. We cannot guarantee specific outcomes or results.

Presentation of Testimonials: Testimonials are presented verbatim, with only minor corrections for grammatical or typing errors. In some cases, testimonials may be shortened for brevity, while still maintaining the essence of the original message.

Responsibility: The KPI Institute does not endorse or verify the opinions or comments posted as testimonials on the website. While we provide a platform for customers to share their experiences, the views expressed in testimonials are strictly those of the individuals providing them.

Submission Agreement: By submitting a testimonial, you grant us permission to reprint, reproduce, or use the testimonial in connection with our business. You acknowledge and agree to the following:

  • The use of the testimonial is at our discretion and without compensation.
  • We may use the testimonial with or without any pseudonymous credit.
  • Our right to use the testimonial is perpetual and may be assigned by us.
  • The testimonial may be used locally, nationally, or globally, across any media or communication platform, including internet advertising.

Authorship Confirmation: You affirm that you, and not someone else, composed, submitted, and posted the testimonial. By submitting your testimonial, you agree to the terms and conditions outlined in this document.

Chapter 11: Third-Party Links

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Chapter 12: Indemnification

By using this website, you agree to indemnify and hold harmless the website owner, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, trainers and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to any use of the Website’s content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Website.

Chapter 13: Jurisdiction and Governing Law

This disclaimer shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or related to this disclaimer shall be subject to the exclusive jurisdiction of the courts in the State of Victoria, Australia, to the extent permitted by law.

Chapter 14: Changes to Disclaimer

From time to time, we review these Terms to ensure that they comply with applicable law. Consequently, we reserve the right to update and revise these Terms at any time. We will notify you if these Terms are updated by updating the “Last Updated” section of these Terms. These Terms are effective as of the “Last Updated” date provided herein. Your continued use of the Website signifies your consent to the Terms, as of the “Last Updated” date.

Chapter 15: No Warranty of Continuity

Please be aware that we do not guarantee continuous, uninterrupted, or secure access to the website or its services. Technical issues, maintenance, or other factors beyond our control may impact accessibility. We strive to minimize disruptions but cannot guarantee flawless operation at all times.

Chapter 16: Community Guidelines

In addition to this disclaimer, users are expected to adhere to our community guidelines. These guidelines outline acceptable conduct on the website, including prohibitions against spam, harassment, or abusive behavior. We reserve the right to moderate or remove user-generated content that violates these guidelines to maintain a positive user experience.

Chapter 17: Disclaimer of Warranties

We cannot guarantee that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient anti-virus protection measures and maintaining backup data. We will not be liable for any loss or damage caused by viruses or other harmful material. The Website and its content are provided on an ‘as is’ and ‘as available’ basis, without warranties of any kind. We do not guarantee the completeness, security, reliability, accuracy, or availability of the Website or its content. We disclaim all warranties, whether express or implied, including but not limited to merchantability, non-infringement, and fitness for a particular purpose.

Chapter 18: Limitation on Liability

To the fullest extent provided by law, The KPI Institute, its licensors, service providers, employees, agents, officers, or directors will not be liable for any damages arising from your use or inability to use the website, including personal injury, emotional distress, loss of revenue, profits, business, or data. This includes damages caused by negligence or breach of contract, even if foreseeable. If this limitation of liability is legally prohibited, then The KPI Institute’s total liability will not exceed $100.00.

Chapter 19: Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms. Prohibited uses include, but are not limited to:

  1. Violating any applicable laws or regulations.
  2. Exploiting or harming minors.
  3. Uploading or transmitting inappropriate material.
  4. Sending unsolicited advertising or promotional material.
  5. Impersonating any individual or entity.
  6. Engaging in conduct that restricts or inhibits others’ use or enjoyment of the Website.

Additionally, you agree not to:

  1. Disable, overburden, damage, or impair the Website.
  2. Use automated means to access or monitor the Website without prior consent.
  3. Introduce malicious software or interfere with the proper functioning of the Website.
  4. Attempt unauthorized access or disrupt the Website’s operations.

These prohibited uses are in place to maintain the integrity and security of the Website for all users.

Chapter 20: Privacy Policy

Your use of our Website is subject to our Privacy Policy (hyperlink it), which is available on the Website. Our Privacy Policy outlines how we collect, process, and share personal information, as well as your rights and obligations concerning such information. Please review our Privacy Policy carefully to understand how we handle your personal data.

For the avoidance of doubt, any claims, suits, or complaints related to the Privacy Policy shall be settled or otherwise addressed in accordance with the dispute resolution terms and subject to the limitations of liability set forth herein, in addition to all other terms and conditions herein.

Chapter 21: Academic Credit and Educational Recognition

The KPI Institute does not grant academic credit for the completion of any courses or content (“Content Offerings”) provided on this website. Unless explicitly indicated otherwise, participation in or completion of Content Offerings does not confer any academic credit. Even if credit is awarded by one institution, there is no presumption that other institutions will accept that credit. Users agree not to claim credit for completing a Content Offering unless they have obtained a course certificate or equivalent documentation of completion. The KPI Institute, instructors, and associated Content Providers have no obligation to seek recognition of Content Offerings by any educational institution or accreditation organization.

Any use of academic terminology such as curriculum, course, classroom, MBA, exam, semester, education, postgraduate, diploma, faculty, scholarship (non-exhaustive list) within the context of our Content Offerings does not imply or constitute assurances of formal academic recognition.

While we strive to maintain high educational standards, users should understand that our courses are designed for professional development and skill enhancement rather than formal academic accreditation. The use of such terminology is intended for descriptive purposes to provide clarity and context for our Content Offerings.

Continued Professional Development (CPD) – CPD accreditation signifies that our training programs meet the rigorous standards set by the CPD Standards Office (CPDSO) – www.cpdstandards.com. However, any claims or obligations related to CPD-accredited courses are warranted solely by CPDSO and not The KPI Institute. While CPD accreditation validates the quality and relevance of our courses, it does not constitute educational recognition or confer academic credit.

Please note that while CPD accreditation ensures that our courses meet industry standards for professional development, it does not replace formal academic recognition or accreditation. Users should consult with relevant professional bodies or educational institutions to determine the applicability of CPD points earned from our courses to their specific career or certification requirements.

Contact Us

If you have questions regarding the Disclaimer, Terms and Conditions and/or Privacy and Cookies Policy, please contact our Legal and Compliance department at [email protected].