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CERTIFIED PERFORMANCE MANAGEMENT SYSTEMS AUDIT PROFESSIONAL

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CERTIFIED PERFORMANCE MANAGEMENT SYSTEMS AUDIT PROFESSIONAL

The KPI Institute’s Certified Performance Management Systems Audit Professional online training course makes use of over 10 years-worth of research on the use, improvement and management of maturity models, for an organization’s capability maturity diagnosis.

Through our comprehensive, self-paced learning program, you will know how to assess and compare performance management systems, through the perspective of 5 different capabilities – strategic planning, performance measurement, performance management, performance culture and employee performance management.
 
key features KEY FEATURES
checked Modules: 9
checked Learning process estimated duration: 40 Hours
checked Pre-course stage: 2.5 Hours
checked Course stage: 28 Hours, consisting of:
checked Video presentation: 7 Hours
checked Practical assignments and exam preparation: 18 Hours
checked Quizzes: 2 Hours
checked Evaluation: 1 Hour
checked After-course stage: 9.5 Hours
checked Language: English
checked Instruction method:eLearning, self-paced
checked Availability: anytime
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The Certified Performance Management Systems Audit Professional course is a distinct TKI learning opportunity, as it is based on our trademarked Maturity Model Framework.

It is a 4-part certification experience, featuring pre-course quizes and reading materials, core course videos, assignments, templates & so on, after-course action plans, webinars, presentations and forum discussions, and an evaluation session that assesses all of the knowledge you have gained up until that point.

Our certified performance management systems audit professional course grants you access to all of the tools and information you need, in order to accurately diagnose both what’s keeping a business in place, as well as the most appropriate steps to get it back on track.

BENEFITS BENEFITS
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Ensure you have the right tools, processes and people in the right place for your Performance Management System;        
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Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one;                                           
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Obtain premium recognition for your skills as a Certified Performance Management Systems Audit Professional                                           
TARGET AUDIENCE TARGET AUDIENCE
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Strategy and Performance Management Experts

Strategy Managers, Business Planners, Performance Management/Measurement Specialists, Human Resources Representatives who handle employee performance, or independent consultants in the domains mentioned earlier are the ones interested in developing a sound performance management system that integrates all capabilities: strategic planning, performance measurement, performance improvement, employee performance management, and performance culture. The course will provide them an assessment tool to evaluate current practices and lead how to formulate a roadmap for improvement.

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Audit Professionals

Audit experts, from any background, looking to garner greater knowledge regarding the assessment of organizational performance systems, through the use of The KPI Institute’s trademarked Integrated Performance Maturity Model Framework, developed by the Global Performance Audit Unit (the GPA Unit).

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Executives and Managers

Top and middle management positions, regardless of their functional area, will find value in this program as it presents the fundamental best practices in organizational performance management. They will also explore the basic functionalities of a maturity model assessment that can be applied in any domain.

WHAT OUR CLIENTS SAY WHAT OUR CLIENTS SAY
FACILITATOR FACILITATOR
man Cristina Mihăiloaie
GPAU Accredited Assessor - Master Level
Head of Innovation and Product Design, Global Performance Audit Unit (GPAU)

Cristina Mihăiloaie is a passionate Strategy and Performance Management Expert. Her professional views are shaped by over a decade of practice in research, advisory, and training in this field.

As part of the founding team at The KPI Institute, Cristina has led the Research Division and overseen research programs like Top 25 KPIs Series, State of Strategy and Performance Management Practice, and Government Services Index. She was involved directly in developing best practices included in certification programs or integrated into advisory methodologies.

The Integrated Performance Maturity Model by GPAU is among the most complex frameworks developed and improved throughout years under her lead and contribution merging academic research with practitioner expertise.

Advocating for impactful strategy planning and performance management worldwide, Cristina has advised organizations from North America, Europe, and the GCC on how to successfully integrate best practices in local contexts. She has delivered over 1,000 hours of advisory and training for executives across industries: financial institutions, utilities, telecommunications, professional services, and holding companies.

Cristina is a Master Trainer since 2014, authorized by Association for Talent Development, USA.

AGENDA AGENDA
Module 1
Performance Management Fundamentals
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  • Strategic Planning Essentials
  • Performance Measurement Essentials
  • Performance Improvement Essentials
  • Employee Performance Management Essentials
  • Performance Culture Essentials
Module 2
Performance Management System (PMS) Audit
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  • Key Terminology
  • Audit Typology
  • Audit Principles
  • The Role of PMS Audit
  • Governance
  • Audit Objectives, Scope and Criteria
  • The PMS Audit as a Project
  • The PMS Audit as a Process
Module 3
Maturity Assessment Methodology
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  • What are Maturity Models?
  • Integrated Performance Management Maturity Model
  • Assessment methdology
  • Maturity Levels
  • - Strategy Planning Maturity Levels
    - Performance Culture Maturity Levels
Module 4
Evidence-based Assessment
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  • Data collection for evidence-based assessment
  • Documents presentation - Strategy Planning
  • Documents presentation - Performance Measurement
  • Documents Presentation - Performance Improvement
  • Documents Presentation - Employee Performance Management
  • Documents Presentation - Performance Culture
  • Documents Presentation - General Management Tools
  • Documents Sampling
Module 5
Perception-based Assessment
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  • Data Collection Through Survey
  • Data Analysis for Survey Results
Module 6
Interviews
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  • Interview Guide Development
  • Conducting Interviews
Module 7
Data Analysis
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  • Data Consolidation: Documents, Survey and Interviews
  • Final Maturity Score Interpretation
  • Data Interpretation Case Study
Module 8
Audit Outputs
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  • Audit Outputs and Communication
  • Audit Report Structure
  • Audit Conclusions and Recommendations
  • Roadmap for Continuous Improvement
Module 9
Course Review
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  • Course Review
LEARNING EXPERIENCE LEARNING EXPERIENCE
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Pre-course evaluation quiz: we assess your current level of knowledge and understanding of the topic;
Pre-requisite reading: go through several articles related to performance management to have a broader understanding of this domain.
empty circle Core course
The curricula is structured in 9 modules, consisting of brief video lectures (5 minutes) that ensure a pleasant learning experience. Each lecture has at least one assignment meant to facilitate learning and long term retention of information. To prepare learners for the final certification exam, after each module, participants can take a short quiz and evaluate their knowledge level.
The certification exam has 75 multiple choice questions and can be taken online when the learner is confident about the newly acquired skills.
empty circle After course
Organizational Maturity Self-Assessment: 5 surveys, one for each capabilities should be taken to assess the maturity level of an organization, that should become the case study for the learner to develop the improvement action plan below;
Action plan: improvement initiatives should be set for the organization analyzed by the learner, considering the knowledge gained during the course;
In-house presentation: participants are required to deliver an in-house presentation to their colleagues about the key takeaways of the course;
Learning journal: participants are expected to keep a journal to reflect on their learning experience during the certification program – what have they learnt, where and when can they apply this knowledge, in what form, who can support them.
FAQ FAQ
FAQ
How can I use my micro-certificates to obtain the Certified Performance Management Systems Audit Professional Diploma?
Any professional who has obtained a micro-certificate from The KPI Institute for one or more courses listed below in the last 12 months is eligible for the bridging program.
  • Certificate in Strategy Planning Maturity Assessment
  • Certificate in Performance Measurement Maturity Assessment
  • Certificate in Performance Improvement Maturity Assessment
  • Certificate in Employee Performance Management Maturity Assessment
The bridging program enables learners to get certified as Performance Management Systems Audit Professionals without going through the entire curriculum of the Certified Performance Management Systems Audit Professionals as some of the content has already been covered in the micro-certifications obtained. In addition to skipping parts of the training content, the learners also enjoy a discounted fee from the total cost of the certification.
For a customized bridging roadmap and additional details, please contact: [email protected]
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FAQ
What is the difference between the face-to-face course and the online course?
The course structure is the same, regardless of the delivery method. However, the autonomy given by the self-paced instruction is balanced by the lack of live interaction with the facilitator and other participants while attending.
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FAQ
What are the prerequisites for taking a course?
There are no prerequisites required.
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FAQ
Who should I contact if I have questions throughout the course?

You can communicate with your instructor through the eLearning forum or by email. You are highly encouraged to use these ways of communications.

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FAQ
How do I register for an online course?
You can register for an online course the same way you would register for any training course organized by The KPI Institute.
If you enroll through The KPI Institute Marketplace, after paying the course fee, you will receive a confirmation email containing the instructions and the credentials to access your online course.
If you enroll by fax or telephone, you will also receive your confirmation and instructions by email.
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FAQ
Where and how can I access the e-learning content? Are there any limitations?
Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email from our side will guide you through the process.
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FAQ
How can I download course materials?
Downloadable course materials are available on our eLearning Platform. These include course slides, assignment templates and supplemental documents that will help you brush up or dive deeper on concepts within that course. However, video presentations are not available for download.
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FAQ
What kind of computer equipment do I need in order to take an online course?

Operating Systems: Windows 7 and newer, Mac OSX 10.6 and newer, Linux - chromeOS.

Browsers: You must update to the newest version of whatever browser you are using. We recommend using Chrome, Firefox or Safari, beta versions of browsers are not supported and Internet Explorer is problematic. Please make sure that your web browser has JavaScript and cookies enabled.

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FAQ
How often should I take breaks during the online course?
We recommend to take periodic breaks while attending the online course. As an example, you may take 10 - 15 minutes at every 1 - 2 hours.
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FAQ
Who do I contact for technical support?
If you are experiencing technical difficulties, contact our Customer Service team: [email protected] or +40 747 060 997
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GET CERTIFIED WITH US MICRO-CERTIFICATE

4 Micro-certificates are available in the area of Performance Management System Audit, dedicated to professionals interested in exploring just particular capabilities and not covering the entire curriculum of the Certified Performance Management Systems Audit Professional.

book
Certificate
in Performance Measurement Maturity Assessment
book
Certificate
in Performance Improvement Maturity Assessment
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Certificate
in Employee Performance Management Maturity Assessment
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